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Skills

  • Retail merchandising experience
  • Medicare and Medicaid eligibility
  • Mail handling
  • Business operations
  • Upselling techniques
  • Payment processing
  • Merchandising
  • Call center transactions
  • Computer literate
  • Vendor relationship management

Work Experiences

  • Addressed client concerns and inquiries professionally.
  • Planned process staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Communicated clearly with external clients.
  • Created detailed meeting notes.
  • Organized and prepared program reports for submission to Junior Clerks using method and initiative data.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved a 40% satisfaction rate.
  • Used mathematical skills and appropriate tools to calculate precise framework values.
  • Assisted the legal department with document archiving.
  • Evaluated process and category data in order to provide customers with appropriate answers to standard questions.

Summaries

  • Bring extensive high-call volume experience working with procedure consumers spanning 5 years.
  • Dedicated to exceeding sales targets.
  • Strengths in risk assessment and performance reporting backed up by Customer Service training.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Exceptional at drafting system documents and keeping accurate organizational records.
  • A customer service representative seeking a management position.
  • Very knowledgeable about Power BI, as well as procedure competitors and offerings.
  • Dedicated Junior Clerk looking for a new opportunity to use her administrative skills, budget management knowledge, and QuickBooks expertise in a dynamic new position.
  • Power BI and initiative techniques have been taught to me.
  • Junior Clerk proactive with experience in providing support and resolving customer complaints.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Streamlined
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Initiative Interacted with 12+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Contributed
  • Documented
  • Supported
  • Winner of the “Brightline Employee of the Quarter” Award, process.
  • Launched

Affiliations

  • Association of Executive Assistants and Administrative Professionals (AEA)
  • International Customer Service Association (ICSA)
  • Toastmasters
  • National Association of Social Workers
  • Business Support Professionals Association (BSPA)
  • Council for Administrative Professionals Excellence (CAPE)
  • Association for Office Professionals (AOP)
  • International Council of Nurses
  • Project Management Institute (PMI) Student Membership
  • Business Technology Educators Association (BTEA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • General Office Skills Certificate – Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Foundations of Business Strategy – Northwind
  • Introduction to Google Workspace – Microsoft Excel
  • Basic Business Math Certification – Summit Group
  • Customer Service Excellence Certification Summit Group
  • Certified Data Protection Officer (CDPO) - Northwind
  • Certified Sales Support Specialist (CSSS) – category

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