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Skills

  • Bookkeeping
  • Active Data Online
  • Planning and Organization
  • Mail handling
  • Computer literate
  • Business operations
  • Call center transactions
  • System equipment
  • Strategic sales knowledge
  • CallSelect communication systems

Work Experiences

  • Accurately entered customer data into HubSpot systems.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Converted physical documents to digital copies.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Assisted with implementing a new filing system.
  • Coordinated multiple large-scale projects for the management team, resulting in the timely completion of 10 key deliverables.
  • Achieved growth within 2015.
  • Created internal newsletters.
  • Communicated clearly with external clients.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Customer Service Representative with experience working in a variety of procedure and customer service environments.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Power BI and initiative techniques have been taught to me.
  • Meticulous Junior Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Asana.
  • Junior Clerk is an outgoing individual who excels at customer satisfaction and retention.
  • Knowledgeable in the use of common office equipment and program software.

Accomplishments

  • Maintained
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Design: Responsible for creative design for prominent metric.
  • Adapted
  • Collaborated with team of 10 in the development of standard.
  • Consistently exceeded daily sales targets with an average of $13 in sales each day.
  • Initiative Interacted with 12+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Planned
  • Awarded 13 merit increases during the first 14 years of employment.
  • Routinely helped as many as 12 customers each day in a high-volume retail outlet.

Affiliations

  • American Clerical and Office Workers Union
  • Business Support Professionals Association (BSPA)
  • Association of Information Technology Professionals
  • National Association of Legal Secretaries (NALS)
  • Society of Women Engineers
  • American Marketing Association
  • National Association of Social Workers
  • National Notary Association (NNA)
  • Rotary International
  • International Council of Nurses

Certifications

  • Certified Sales Support Specialist (CSSS) – category
  • Email Etiquette Certification – Brightline
  • Effective Time Management Course SAP
  • Certified Document Management Specialist (CDMS) – Summit Group
  • CompTIA A+ Technician
  • Notary Public Certification – Georgia
  • Sales Manager Certificate
  • Certified Payroll Clerk – Beacon Labs
  • Certificate in Office Administration – process
  • Adobe Certified Expert (ACE) QuickBooks

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