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Skills

  • First Aid/CPR
  • Coordination with local businesses
  • Donation tracking using SAP
  • Safety protocol training
  • Team Leadership
  • Project organization
  • Community partnership building
  • Customer satisfaction analysis
  • Process improvement
  • Training program development

Work Experiences

  • Collaborated with mental health professionals to support visiting clients, leading to an integrated resource program benefiting 11 individuals per month.
  • Had an excellent attendance record and was always on time for work.
  • Spoke with initiative and method groups to increase community engagement and program outreach.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advocated for pantry participants.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with volunteers and coordinators to efficiently distribute 14 pounds of food weekly to 5 families in need, exceeding program goals by 55%.
  • Assisted social workers in developing, coordinating, and leading programs for people with system and method concerns.
  • Addressed food shortages.
  • Addressed common complaints.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at collecting client satisfaction data.
  • Demonstrated leadership in handling weekly food deliveries.
  • Food Pantry Assistant is a caring and skilled Food Pantry Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Coordinated the emergency distribution of 8 food parcels.
  • Conducted bi-weekly audits.
  • Decreased distribution times by 63%.
  • Delivered accurate operational reporting to stakeholders.
  • Collaborated with the storeroom management team.
  • Achieved a reduction of 36%.

Accomplishments

  • Coordinated donation sorting and distribution operations, ensuring that 17 pounds of food were processed and distributed to 8 families weekly.
  • Organized community events aimed at raising food donations, contributing to pantry stock increases by 13 pounds per month.
  • Managed daily pantry check-ins, designed to reduce client wait times and streamline operations, achieving a 42% improvement in time efficiency.
  • Spearheaded a social media initiative, garnering 72% more interaction with donors and volunteers on pantry fundraising platforms.
  • Collaborated with team of 2 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a successful volunteer recognition event that retained 23% of veteran volunteers and recruited 4 new participants for future community efforts.
  • Trained and onboarded 5 volunteers on standard operating procedures, increasing overall distribution productivity by 57%.
  • Led efforts in process improvement that streamlined food intake and made the food distribution process 73% more efficient.
  • Monitored food expiration dates to ensure timely distribution of perishable and non-perishable items, reducing food waste by 31%.

Affiliations

  • Feeding America Volunteer Network
  • Association of Information Technology Professionals
  • American Society for Public Administration – Human Services Management Section
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Society for Foodservice Management
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Council on Aging and Hunger Prevention Services
  • Certified Nutrition Outreach Specialist Scrum Master

Certifications

  • Customer Service Excellence Certificate - procedure (2023)
  • USDA Civil Rights Training Certification - United States Department of Agriculture (2021)
  • Certified Public Accountant
  • Certificate in Disaster Food Relief Operations - program (2020)
  • Certified Health and Wellness Coach (CHWC) - National Board for Health & Wellness Coaching (2017)
  • CompTIA Security+
  • Hazard Analysis and Critical Control Points (HACCP) Certification - procedure (2015)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Language Interpreter Certification - Mandarin (2016)
  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance (2019)

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