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Skills

  • Referral program management
  • Strategic planning
  • Customer engagement strategies
  • Sales reporting
  • Real estate market analysis
  • Customer Relationship Management (CRM)
  • Negotiation and closing skills
  • Agile project management for home sales
  • Client needs assessment
  • Event planning & promotion

Work Experiences

  • Accomplished results within 12 months.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 17 long-term accounts being secured in two years.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Achieved an industry-leading program by applying strategic initiative industry knowledge and leadership skills.

Summaries

  • Sales Manager with over 6 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achieved a 18% uptick in customer engagement.
  • Achieved 46% higher overall market visibility.
  • Achieved 56% higher efficiency in quarterly reviews.
  • Achieved a 77% reduction in delivery timelines for new home buyers.
  • Achieved results through effective cross-team collaboration.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • 8 years of experience.
  • Accomplished New Home Sales Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 7+ accounts, generating more than $6 in revenue per two years.

Accomplishments

  • Enhanced client engagement by implementing virtual and augmented reality home tours, increasing close rates by 51%.
  • Introduced a post-sale feedback loop that enhanced client relationships and satisfaction by 67%, ultimately reducing client complaints.
  • Developed an in-depth buyer persona analysis that improved targeted marketing efforts and contributed to an increase of 36% in qualified leads.
  • Partnered with marketing and tech teams to launch a new mobile app, increasing client engagement and generating 2 new leads in 4 weeks.
  • Established a referral network with local real estate agents, increasing external referrals by 48% within the first 15 months.
  • Collaborated with design teams to improve customer-facing marketing materials, contributing to a 41% increase in client retention.
  • Spearheaded initiatives in collaboration with mortgage brokers, driving up financing approvals and increasing client conversion rates by 53%.
  • Documented and resolved initiative which led to standard.
  • Led the marketing strategy and outreach that resulted in a 45% increase in home tours and significantly improved sales conversion.
  • Reduced marketing costs by 52% by implementing digital strategies focused on social media, resulting in a substantial increase in web traffic.

Affiliations

  • Certified Residential Specialist Designation
  • National Association of Social Workers
  • Volunteer Leadership at 2018 Housing Development Summit
  • Bonded Builders Warranty Group membership
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP)
  • Association of Information Technology Professionals
  • Women's Council of Realtors (WCR)
  • Toastmasters
  • Master Certified New Home Sales Professional (MCSP) from NAHB
  • American Marketing Association

Certifications

  • Real Estate Digital Marketing Certification by National Association of Realtors (NAR)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Real Estate Brokerage Manager (CRB) by initiative
  • Leadership in Energy and Environmental Design (LEED) Green Associate by U.S. Green Building Council
  • Seller Representative Specialist (SRS) Certification by National Association of Realtors (NAR)
  • Certified Luxury Home Marketing Specialist (CLHMS) by The Institute for Luxury Home Marketing
  • Accredited Buyer’s Representative (ABR) by National Association of Realtors (NAR)
  • Project Management Professional (PMP) by system
  • Certified Real Estate Specialist (CRES) by National Association of Realtors (NAR)

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