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Skills

  • Communications
  • Efficient and accurate
  • Computer literate
  • Customer service excellence
  • GALILEO databases
  • Weekly Payroll
  • Catalogue and sort procedures
  • Policy and procedural writing
  • Process improvement
  • Customer satisfaction

Work Experiences

  • I'm answering questions from readers.
  • Organize books, magazines, and other media.
  • Successfully led key projects that yielded a process.
  • Had planned ahead.
  • Won
  • Kept track of everything.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Managed
  • Got better.
  • Assist students in the library.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Articulate
  • Expert
  • Motivated School Librarian with advanced knowledge of strategic planning who is successful in client relations and cross-functional collaboration.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Dedicated to learning, growing, and succeeding in Library.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a procedure position with a forward-thinking organization.
  • Deadline-driven

Accomplishments

  • Coordinated community outreach programs, increasing library membership sign-ups by 14 in 2024.
  • Documented and resolved metric which led to framework.
  • Served as the primary point of contact for author visits, increasing annual event participation by 29% through stronger vendor and author relationships.
  • Increased sales 7% over one year.
  • Collaborated with IT and cataloging department to implement RFID tagging, reducing lost/misplaced materials by 59%.
  • Assisted in the creation of a monthly e-newsletter, increasing community awareness of library events and services by 58%.
  • Led the overhaul of help desk procedures, reducing average response times to patron inquiries by 6 months.
  • Created promotional content for library events across social media channels, increasing engagement by 44% and event attendance by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 7 volunteers on proper cataloging techniques, reducing check-out processing times by 84%.

Affiliations

  • Lions Club
  • Library Collections Assessment and Evaluation Committee
  • Association for Supply Chain Management (APICS)
  • Certified Library Support Staff (CLSS) Program
  • American Association of Law Libraries (AALL)
  • Toastmasters
  • Medical Library Association (MLA)
  • Project Management Institute
  • Society of Human Resource Management
  • Information Literacy Programs Committee, program

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Archivist (CA) by the Academy of Certified Archivists
  • Digital Literacy Instructor Certification
  • Online Computer Library Center (OCLC) Cataloging Certification
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers
  • Certified Protection Officer (CPO)
  • Certified Library Manager (CLM)
  • Lean Six Sigma Green Belt Certification
  • Library Science Certificate - system

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