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Skills

  • Accounts payable/receivable
  • Effective time management
  • Problem resolution
  • Automated library systems
  • Reference materials expertise
  • Territory Sales Experience
  • Guest services
  • Computer literate
  • Multi-Task Management
  • System Name] library circulation system

Work Experiences

  • Had planned ahead.
  • Got better.
  • Advised
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies.
  • Answered 8 calls per several months to help customers with their questions and concerns.
  • On-site training was provided by me.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Librarian Assistant with 10 years of successful data analysis and risk assessment experience.
  • Customer service specialist with 11 years of category experience who is dedicated and detail-oriented.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Motivated School Librarian with advanced knowledge of strategic planning who is successful in client relations and cross-functional collaboration.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Collaborated with team of 2 in the development of program.
  • Assisted in increasing local partnerships for library workshops by 24% through targeted community engagement initiatives.
  • Processed 18 new acquisitions into the catalog system, ensuring accurate metadata and improving ease of access.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned the graphic catalog system to assure ADA compliance, improving accessibility for 16 users with disabilities.
  • Collaborated with IT and cataloging department to implement RFID tagging, reducing lost/misplaced materials by 59%.
  • Led the overhaul of help desk procedures, reducing average response times to patron inquiries by 6 months.
  • Collaborated with departments on grant proposal writing, securing $17 for a new children’s reading space.
  • Resolved product issue through consumer testing.
  • Implemented and trained staff on a new self-checkout system, reducing patron wait times by 8% and increasing efficiency.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • American Federation of Teachers (AFT)
  • Library and Research Services Section (LRSS) of Brightline
  • International Federation of Library Associations and Institutions (IFLA)
  • Urban Libraries Council (ULC)
  • Association of College & Research Libraries (ACRL)
  • Public Library Association (PLA)
  • National Information Standards Organization (NISO)
  • Special Libraries Association (SLA)

Certifications

  • Project Management Professional (PMP)
  • Certified Information Professional (CIP) by AIIM
  • Customer Service Excellence Certification Lakeside Partners
  • Certified Library Manager (CLM)
  • Social Media for Library Professionals Certification
  • First Aid/CPR Certified
  • Technical Services Professional Certificate - program
  • CompTIA A+ Technician
  • ALISE Accreditation for Information Studies Educators
  • Salesforce

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