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Skills

  • KPI tracking and analysis
  • Conflict resolution
  • Organization
  • Customer Service Coordination
  • Incident response time improvement
  • Standard equipment
  • Client satisfaction enhancement
  • Verifying coverage
  • Problem resolution
  • Prioritizing calls

Work Experiences

  • Boosted client satisfaction scores by 78%.
  • Looked for industry trends on social media and through online sources.
  • Cut incident response time from one year to the past year.
  • Collaborated with driver supervisors.
  • Acted as the main contact for emergency escalations across dispatch operations, resolving 25% of high-priority cases in under 18 months.
  • Achieved Employee of the Year for excellence in dispatching, recognizing innovative processes I introduced to streamline operations.
  • Collaborated with compliance to meet customer demands.
  • Designed a driver recognition program.
  • Coordinated daily dispatch operations for a fleet of 15 vehicles, ensuring each delivery met 75% of key performance indicators.
  • Achieved zero lost shipments.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved tangible performance gains.
  • Achieved over 68% first-time resolution rate.
  • Accomplished Dispatch Executive.
  • Achieved over 18 consecutive months of success.
  • Consistently surpassed delivery targets.
  • Advanced knowledge of Microsoft Excel.
  • Customer satisfaction-oriented Dispatch Executive.
  • Aligned operations with company goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented peak season staffing solutions resulting in 72% reduction in staff overtime while meeting 50% increase in demand.
  • Reduced fleet maintenance costs by 75% through effective scheduling practices and proactive vehicle inspections.
  • Tracked Key Performance Indicators (KPIs) for dispatch operations, including on-time delivery rates and geographical coverage, showing 15% performance improvements.
  • Successfully handled over 7 dispatch calls daily, prioritizing time-sensitive and urgent deliveries with a 81% customer satisfaction rate.
  • Collaborated with team of 11 in the development of system.
  • Achieved 18% improvement in on-time deliveries by implementing real-time vehicle tracking and adjusting routes dynamically.
  • Led continuous improvement efforts in fleet management, decreasing vehicle downtime by 51% compared to previous year.
  • Collaborated with the safety department to update fleet safety protocols, reducing incidents and ensuring compliance with system standards.
  • Introduced data analytics systems for dispatch, offering insights into underutilized resources and cutting unnecessary costs by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Road Transport Union (IRU)
  • Lions Club
  • American Society of Safety Professionals
  • Fleet Management Association
  • Logistics and Transportation Association of North America (LTNA)
  • Accredited Member of the Contract Security Dispatch Organisation (Seattle)
  • Supply Chain Management Professional Group (Columbus)
  • Certified Transportation Broker (CTB) certification, 2016
  • Institute of Supply Chain Management (Atlanta)
  • Certified Dispatching Specialist via Global Logistics Certification Institute (2015)

Certifications

  • CompTIA Security+
  • Certified Supply Chain Professional (CSCP) - ASCM
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Transportation Safety & Compliance Certification - Lakeside Partners 2018
  • Certificate in Fleet Management Analytics - method
  • Operations Manager Certification - Vantage 2023
  • Certified Operations Manager in Transportation (COMT) - Lakeside Partners
  • Salesforce

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