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Skills

  • Backorder reduction strategies
  • Deadline-oriented
  • Exceptional interpersonal communication
  • Recipes and menu planning
  • Continuous process improvement
  • Lean Six Sigma (Green/Black Belt Certification)
  • Timeline management
  • Staff training/development
  • Coaching and mentoring
  • Material handling cost reduction

Work Experiences

  • Devised and implemented successful marketing strategies that resulted in a significant increase in store ranking.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept track of damaged goods, backorder logs, and any regulatory reporting that was required.
  • Collaborated with the accounting department to ensure accurate account invoicing.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Maintained excellent customer relations by promptly responding to customer inquiries and complaints about work orders, invoices, and shipments.
  • 80% earned senior-level promotions.

Summaries

  • Individual with over 2 years of experience as a General Manager for system organization.
  • General Manager, Logistics who is meticulous and has 8 years of system experience.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Extensive retail and management experience from a seasoned professional.
  • Dedicated to providing excellent procedure services and efficient conflict resolution.
  • General Manager, Logistics who is forward-thinking and knows a lot about strategic planning.
  • Familiarity with program markets and a proactive approach to attracting new customers and business opportunities.
  • To handle expected operational needs, orchestrate optimal resource utilization.
  • Professional with exceptional sales, strategic planning, and budget management abilities.
  • Service-oriented General Manager, Logistics committed to providing positive customer experiences in order to encourage loyalty and repeat business.

Accomplishments

  • Mentored a high-potential team of 5 operational leaders, leading to an 62% increase in leadership promotions within the department.
  • Collaborated with team of 15 in the development of metric.
  • Successfully managed a $16 million logistics budget, cutting unnecessary expenditures by 34% and increasing ROI.
  • Endorsed and implemented a safety training program for a team of 11, leading to a 70% decrease in workplace incidents within 13 months.
  • Set up cross-docking systems that cut warehouse handling time by 15 hours on large shipment types across 7 regions.
  • Introduced a revised freight consolidation strategy, reducing LTL (Less-than-truckload) shipments, saving 63% on transportation costs.
  • Streamlined warehouse layouts using real-time analytics, boosting area utilization by 57% and improving material flow efficiency.
  • Boosted on-time delivery performance by 73% % through real-time data synchronization and routing optimization tools.
  • Formulated a contingency plan to maintain operational continuity during supplier shortages, which limited stockouts by 45% %.
  • Partnered with IT to automate order tracking and warehouse operations, saving 9 labor hours annually and improving customer visibility.

Affiliations

  • Rotary International
  • Association for Computing Machinery
  • North American Logistics Association (NALA)
  • Cross-functional Leadership Development Program - standard
  • Project Management Institute
  • National Industrial Transportation League (NITL)
  • American Medical Informatics Association
  • Global Cold Chain Alliance (GCCA)
  • Member, Freight Transport Association (FTA)
  • Certified Supply Chain Professional (CSCP) - Lakeside Partners

Certifications

  • APICS Certified Supply Chain Professional (CSCP)
  • Certified Transport & Logistics Specialist (CTLS)
  • Cisco Certified Network Associate (CCNA)
  • Logistics Risk Management Specialist Certification
  • ServSafe
  • Lean Six Sigma Green Belt Certification
  • Logistics and Supply Chain Management Certification - Ironclad Systems
  • ISO 9001:2015 Lead Auditor Certification in Supply Chain Management - Ironclad Systems
  • Certified Warehouse Operations Manager - 2022
  • Certified Public Accountant

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