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Skills

  • Human resources management
  • Cross-docking operations optimization
  • Relationship building
  • Continuous process improvement
  • Sales expertise
  • Budget development
  • International supply chain management
  • Business Strategy
  • Deadline-oriented
  • Project development

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Maintained excellent customer relations by promptly responding to customer inquiries and complaints about work orders, invoices, and shipments.
  • Acted as a liaison between warehouse personnel and customers in order to streamline account and operational requirements.
  • Increased efficiency by coaching and mentoring 7 employees on initiative principles, industry practices, company procedures, and the Salesforce system.
  • Collaborated with vendors to plan more than 4 daily pickups and weekly deliveries.
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Was in charge of inventory, ordering exact quantities of stock and taking corrective action to increase profitability.

Summaries

  • With 16 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Service-oriented General Manager, Logistics committed to providing positive customer experiences in order to encourage loyalty and repeat business.
  • With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized.
  • Maintain efficient and smooth Miscellaneous operations by providing effective leadership and team management at all levels.
  • Customer-focused General Manager with 18 years of experience who is committed to expanding data analysis and project management.
  • Known for leading process employees to complete framework tasks and for success in process industries.
  • Well-versed in data analysis and a stickler for deadlines.
  • A pleasant personality and a customer-focused background, as well as knowledge of cross-functional collaboration.
  • Familiarity with program markets and a proactive approach to attracting new customers and business opportunities.

Accomplishments

  • Played a critical role in the successful rollout of a new warehouse management system, improving pick, pack, and ship times by 51% %.
  • Designed a kitting process for multi-SKU orders, which reduced order assembly time by 47% and improved shipment accuracy.
  • Managed distribution of global supply chains through complex cross-border logistics, reducing freight costs by 46% despite increasing volumes.
  • Initiated a customer satisfaction improvement plan, leading to a 43% decrease in response time for logistics queries.
  • Executed a freight claims process overhaul that saw disputes resolved 8% faster, recovering at least $35,000 in claims over 2017.
  • Resolved product issue through consumer testing.
  • Streamlined warehouse layouts using real-time analytics, boosting area utilization by 57% and improving material flow efficiency.
  • Developed and executed a strategic logistics plan that reduced operating costs by 71% while maintaining service quality.
  • Introduced a revised freight consolidation strategy, reducing LTL (Less-than-truckload) shipments, saving 63% on transportation costs.
  • Reduced returns and order inaccuracies by 16% through improved quality control processes and real-time tracking interfaces.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Freemason
  • National Association of Social Workers
  • North American Logistics Association (NALA)
  • American Trucking Associations (ATA)
  • World Trade Organization (WTO) Member Networking
  • Cross-functional Leadership Development Program - standard
  • International Federation of Freight Forwarders Associations (FIATA)
  • International Freight Logistics Network (IFLN)
  • Certified Supply Chain Professional (CSCP) - Lakeside Partners

Certifications

  • Certified Transportation and Logistics Manager - 2015
  • ISO 9001:2015 Lead Auditor Certification in Supply Chain Management - Ironclad Systems
  • CompTIA Network+
  • WMS (Warehouse Management System) Specialist Certification - Workday (2024)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Transportation Management Certification - Vantage
  • Certified Ethical Supply Chain Professional
  • Project Management Professional (PMP) - Summit Group, 2020
  • Logistics and Supply Chain Management Certification - Ironclad Systems

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