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Skills

  • Payment collection
  • Loss prevention
  • Payment processing
  • Daily register reconciliation
  • Bagging and packaging
  • Product knowledge
  • Coupons and gift cards
  • Product and service sales
  • Liquor law compliance
  • Order taking

Work Experiences

  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Achieved minimal discrepancies.
  • Accelerated inventory replenishment.
  • Trained as Tobacco Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Boosted customer savings by over $4 monthly.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Carded an average of 7 customers per day.
  • Achieved results within the past year.
  • Assisted customers in locating appropriate category product store locations, answered product questions, and provided solutions to various program issues.

Summaries

  • Dedicated Tobacco Cashier with 18 years of customer payment collection experience.
  • Quick delivery of hot food and spearheaded are service-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Tobacco Cashier is precise, with a strong understanding of Asana sales and excellent math skills.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Tobacco Cashier with 6 years of experience stocking Workday and processing customer payments.
  • Tobacco Cashier with extensive knowledge of retail operations.
  • Within Miscellaneous, senior Tobacco Cashier and outstanding performer in risk assessment and vendor management.
  • Server with 14 years of experience in front-of-house and back-of-house roles.
  • When assisting customers with requests and meeting special needs, she is cheerful.

Accomplishments

  • Successfully handled 16 high-value tobacco shipments without loss or damage across three years.
  • Assisted over 7 customers per day with lottery machine operations, improving checkout flow and reducing wait times by 71%
  • Contributed to targeted marketing efforts by suggesting tobacco promotional signage leading to foot traffic growth of 17%
  • Frequently recognized by management for efficiency and accuracy in managing complex transactions, including large tobacco purchases.
  • Collaborated with team of 13 in the development of procedure.
  • Played a central role in testing and providing feedback on a new point-of-sale system, resulting in a 41% decrease in transaction time.
  • Maintained an organized, easy-to-navigate tobacco counter area, leading to a 61% improvement in customer satisfaction surveys.
  • Handled customer inquiries and complaints about tobacco and lottery product issues, achieving a 18% resolution success rate.
  • Reduced cash-handling errors during shifts through precise transaction and reconciliation techniques, improving daily register balancing by 68%.
  • Processed cash and card transactions with a 72% accuracy rate, resolving any discrepancies to ensure balanced registers daily.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Certified Cash Transactions Handler Certification 2017
  • Rotary International
  • National Association of Tobacco Outlets (NATO)
  • Project Management Institute
  • Jaycees
  • Urban League's Young Professional Retailers Network
  • Retail Accountability Coalition Chicago
  • International Association of Administrative Professionals

Certifications

  • Handling Shrinkage in Retail Certification - category
  • Alcohol and Tobacco Law Compliance Certification
  • Certified Inventory Management Associate (CIMA)
  • Certified Retail Stocking and Replenishment Specialist
  • Cash Handling Proficiency Certificate - Chicago
  • Retail Conflict Resolution Certification - 2024
  • Operational Efficiency Certificate - Columbus
  • Project Management Professional (PMP)
  • Retail Beverage Service Certification - Chicago
  • First Aid/CPR Certified

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