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Skills

  • Product and service sales
  • Refunds and exchanges
  • Maintaining store appearance
  • Product upselling
  • Cash balancing
  • Purchase assistance
  • Adapting to busy, high-demand periods
  • Loss prevention
  • Product restocking
  • Multi-tasking ability

Work Experiences

  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Achieved reduction within one year.
  • Assisted customers with complex mechanisms.
  • Assisted management in loss prevention efforts by identifying potential issues early and reducing theft incidents by 18%.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Assisted with administrative tasks.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Boosted customer savings by over $4 monthly.
  • Certified in tobacco compliance through CPA, ensuring store was fully in line with legal and company standards.
  • Collaborated with store management.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • 14 years of experience working in high-volume environments.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Tobacco Cashier who is trustworthy and dedicated, with 16 years of experience serving customers and running the register.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Tobacco Cashier is precise, with a strong understanding of Asana sales and excellent math skills.

Accomplishments

  • Resolved product issue through consumer testing.
  • Monitored and maintained stock levels of high-margin tobacco products, reducing out-of-stock instances by 65% over the past year.
  • Collaborated with team of 13 in the development of procedure.
  • Handled customer inquiries and complaints about tobacco and lottery product issues, achieving a 18% resolution success rate.
  • Initiated and maintained positive customer relationships, leading to a repeat customer rate increase of 68% over 18 months.
  • Consistently reported inventory shortages and discrepancies, helping reduce tobacco product loss by 32% over 18 months.
  • Awarded Employee of the Month in procedure for achieving the highest upselling rate of tobacco products in the store.
  • Processed cash and card transactions with a 72% accuracy rate, resolving any discrepancies to ensure balanced registers daily.
  • Frequently recognized by management for efficiency and accuracy in managing complex transactions, including large tobacco purchases.
  • Tracked and reported shift sales, tobacco inventory movement, and lottery ticket sales, ensuring accurate reporting for team and store managers.

Affiliations

  • Cash Handling Professionals Association
  • Retail Management and Development Association (RMDA)
  • Southern Convenience Store Association
  • State Retail Association Arizona
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Certified Sale of Controlled Goods Program (CSCG) Ohio
  • Society of Human Resource Management
  • Rotary International
  • Professional Cash Handler's Association

Certifications

  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Beverage Service Certification - Chicago
  • Certified POS Cashier Professional - Raleigh
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Tobacco and Age-Restricted Sales - initiative
  • Apple Certified Associate (ACA)
  • Product Merchandising and Visual Display Certification
  • Cash Handling Proficiency Certificate - Chicago
  • Certified Retail Stocking and Replenishment Specialist

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