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Skills

  • Data-driven decision making
  • Golfer relationship management
  • Customer service excellence
  • Process improvement
  • Golf course technology systems (e.g., Adobe Creative Suite)
  • Procedure equipment
  • Maintenance coordination
  • Event planning for golf leagues
  • Project organization
  • Adherence to golf etiquette rules

Work Experiences

  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Contributed to improved team performance.
  • Collaborated with course marshals to ensure player compliance with established rules, reducing rule violations by 63%.
  • Assisted in monitoring weather conditions and providing appropriate updates to golfers, reducing delays caused by unforeseen interruptions by 25%.
  • Contributed to shorter onboarding times by 37%.
  • Contributed to achieving Innovation Award for Best Customer Experience.
  • Worked on standard and procedure electronic components, parts, equipment, and systems, as well as maintaining, testing, and repairing them.
  • Achieved a 25% successful resolution rate.
  • Achieved reduction over 6 months.
  • Assisted in the development of operational strategies that led to a Top Performer for Best Customer Experience at Atlanta in 2020.

Summaries

  • Golf Starter is a multi-talented Golf Starter who is consistently rewarded for planning and operational improvements.
  • Conscious and well-organized, with exceptional time management skills.
  • Costs were consistently reduced while profits were increased.
  • Coordinated large community events and tournaments.
  • Collaborative problem solver with a focus on player compliance, reducing course violations by 56% through clear communication and adherence to best practices.
  • Electronic Technician with a strong focus on safety who can handle multiple tasks in a fast-paced environment.
  • Contributed to optimal course management.
  • Golf Starter with 8 years of successful performance reporting and risk assessment experience.
  • Competent leader who trained new team members on pace management practices and best service standards, reducing onboarding times by 80% and improving team cohesion.
  • Created a tee time schedule.

Accomplishments

  • Successfully resolved over 16 customer service issues through direct communication, achieving a 20% satisfaction rate.
  • Enhanced VIP guest experiences through personalized greetings and expedited service, which led to a 58% uptick in VIP event bookings.
  • Enhanced the guest experience by managing the pace of play monitoring system, reducing overall round durations by an average of 24% minutes.
  • Led the setup and coordination of corporate golf outings, increasing event participation by 54% over the prior quarter.
  • Recognized and greeted over 2 repeat visitors by name, driving a customer satisfaction increase of 23% and referrals by 58%.
  • Assisted in managing 13-person golf tournaments, from check-in to closing presentations, which resulted in a 81% increase in repeat bookings.
  • Worked with the Grounds Maintenance team to ensure optimal course conditions before the start of each shift, improving player satisfaction by 79% during tournaments.
  • Maintained pace of play on a busy 4-hole course by communicating effectively with players and course marshals, reducing delays by 41%.
  • Facilitated feedback loops between patrons and management, implementing changes that improved overall course feedback scores by 61%.
  • Coordinated with the restaurant team to streamline food and beverage orders during events, resulting in a 46% revenue increase during large tournaments.

Affiliations

  • First Tee Junior Golf Instructor Certification
  • Junior Golf Clinics Affiliation
  • Freemason
  • Rotary International
  • Golf Course Operations Management Society
  • Women’s Golf Foundation Mentorship Program
  • Golf Starter Certification Program (GSC)
  • American Marketing Association
  • National Association of Golf Course Employees (NAGCE)
  • Golf Tournament Services Professional Affiliation

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Golf Tournament Planning and Coordination Professional Certificate
  • Golf Etiquette and Player Relations Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Club Manager (CCM) - Meridian
  • Salesforce
  • ServSafe
  • Occupational Safety and Health (OSHA) for Golf Facilities - 2015

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