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Skills

  • Document preparation
  • Conflict resolution and mediation
  • Event coordination and execution
  • Supervision
  • Purchasing
  • Conflict de-escalation
  • Unscheduled emergency repair
  • Data-driven decision making
  • Golf equipment knowledge
  • Golf course technology systems (e.g., Adobe Creative Suite)

Work Experiences

  • Addressed player concerns in real time.
  • Collaborated with course rangers.
  • Achieved a 57% improvement in service ratings.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created a daily log of starter activities and reported operational inefficiencies to management that led to a significant improvement in overall course operations.
  • Collaborated with course marshals.
  • Assisted in the development of operational strategies.
  • Achieved growth over three years.
  • Built lasting relationships.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Competent leader who trained new team members on pace management practices and best service standards, reducing onboarding times by 80% and improving team cohesion.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team leadership and client relations are two examples of expertise areas.
  • Achieved 47% resolution of tee time disputes.
  • Created and enforced new starter processes.
  • Contributed to a 72% boost in overall customer reviews.
  • Achieved a reduction in policy infractions by 64%.
  • Within Miscellaneous, senior Golf Starter and outstanding performer in performance reporting and cross-functional collaboration.
  • Committed Golf Starter with experience enforcing course policies.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Resolved product issue through consumer testing.
  • Facilitated feedback loops between patrons and management, implementing changes that improved overall course feedback scores by 61%.
  • Collaborated with local organizations and schools to host 12 charity events, raising over $206,000 for community causes.
  • Mentored junior staff in customer interaction, fostering development and improving overall course efficiency by 36%.
  • Developed new tee-time management strategies that reduced customer wait times by 61% and maximized course efficiency.
  • Upsold membership packages to over 17 guests, contributing to a 74% increase in overall membership growth.
  • Accelerated pace-of-play during tournaments by 78% through effective communication and strategic player grouping.
  • Managed daily tee times and reservations for 7 players per day, ensuring maximum capacity utilization and smooth course operation.
  • Increased high-value tournament participation by 52% through targeted email marketing and personal outreach to former participants.
  • Led the setup and coordination of corporate golf outings, increasing event participation by 54% over the prior quarter.

Affiliations

  • Golf Course Marshals Association
  • Golf Club Fitting and Equipment Management Affiliation
  • Golf Range Association of America (GRAA)
  • Association for Supply Chain Management (APICS)
  • Golf Course Design Association
  • Golf Course Superintendents Association of America (GCSAA)
  • Jaycees
  • Certified Golf Operations Professional
  • Golf Course Etiquette Training Affiliation
  • Club Management Association of America (CMAA)

Certifications

  • PGA Professional Golf Management (PGM) Certification
  • Apple Certified Associate (ACA)
  • Leadership in Golf Operations and Clubhouse Management - category
  • PGA Rules Certification Level 1 - 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Club Fitting Certification for Starters - Cedar Works
  • CompTIA Security+
  • Certified Golf Starter - National Golf Foundation (NGF)
  • Certified Public Accountant (CPA)
  • Salesforce

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