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Skills

  • Organization
  • Communications
  • Team collaboration
  • Adherence to golf etiquette rules
  • First Aid/CPR
  • Procedure equipment
  • Golf equipment knowledge
  • Golf course operations
  • Regulatory compliance
  • Purchasing

Work Experiences

  • Coordinated group events and tournaments with the Pro Shop team.
  • Achieved 48% improvement in accuracy.
  • Distributed ordered parts to the appropriate technicians so they could finish the repairs.
  • Achieved a 41% resolution rate.
  • Accurately tracked golfer attendance and start times.
  • Communicated player expectations and organized tee times with caddies and marshals, shortening average tee-off delays by 11 minutes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Contributed to a $185,000 fundraising achievement.
  • Assisted in the development of operational strategies.

Summaries

  • Communicated effectively with maintenance teams.
  • Balanced day-to-day operations with league planning.
  • Adaptable Golf Starter with a strong background in tee scheduling.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Electronic Technician with a strong focus on safety who can handle multiple tasks in a fast-paced environment.
  • Costs were consistently reduced while profits were increased.
  • Contributed to optimal course management.
  • Bringing 13+ years of experience as a Golf Starter.
  • Collaborative team player.
  • Adaptable Golf Starter with a strong background in tee scheduling and conflict resolution, responsible for managing 11 golfers per day and ensuring a smooth flow of play.

Accomplishments

  • Enhanced the guest experience by managing the pace of play monitoring system, reducing overall round durations by an average of 24% minutes.
  • Collaborated with the Pro Shop on merchandising strategy, increasing golf equipment sales by 62%.
  • Implemented a new registration system that decreased check-in time by 46% during peak hours.
  • Documented and resolved metric which led to framework.
  • Facilitated feedback loops between patrons and management, implementing changes that improved overall course feedback scores by 61%.
  • Assisted in managing 13-person golf tournaments, from check-in to closing presentations, which resulted in a 81% increase in repeat bookings.
  • Coordinated with the restaurant team to streamline food and beverage orders during events, resulting in a 46% revenue increase during large tournaments.
  • Trained new employees on customer engagement and course policy, resulting in a 58% boost in first-visit retention.
  • Resolved product issue through consumer testing.
  • Monitored and enforced course rules and pace-of-play policies, leading to a 17% reduction in complaints regarding slow play.

Affiliations

  • National Association of Golf Course Employees (NAGCE)
  • United States Golf Association (USGA) Affiliate
  • Golf Course Event Planning Society
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • First Tee Junior Golf Instructor Certification
  • Golf Operations Software User Group (Adobe Creative Suite)
  • National Association of Social Workers
  • Toastmasters
  • Association of Golf Equipment Specialists

Certifications

  • Fundamentals of Golf Course Management - QuickBooks
  • Golf Tournament Planning and Coordination Professional Certificate
  • Advanced Golf Rules and Regulations Certification - USGA
  • Certified Event Planner - Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified in Park and Recreation Operations (CPRP) - Cedar Works
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid and CPR Certification - American Red Cross (2023)
  • Event Management and Coordination Certification - Lakeside Partners

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