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Skills

  • Customer service
  • Asset management and lifecycle extension
  • Sample collecting
  • Preventative maintenance planning
  • Process improvement
  • Exceeding performance benchmarks for water conservation
  • Government and city liaison for water projects
  • Regulatory body standard compliance
  • Operational data analysis and reporting
  • Heavy equipment operation in confined spaces

Work Experiences

  • Achieved zero safety incidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Calibrated equipment at 12 pump stations to maintain consistent water pressure throughout framework and reduce customer complaints by 81%.
  • Collaborated with local fire departments to ensure hydrants met flow standards, achieving program-compliant status across 50% of the city’s hydrants.
  • Followed all EPA and OSHA guidelines.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the successful transition to automated chlorine monitoring systems, reducing manual sampling efforts by 26%.
  • Carried out preventative maintenance on all major distribution equipment, extending the lifespan of key assets by 4 years.
  • Achieved initiative-compliant status.

Summaries

  • Achieved a 75% decrease in leak frequency.
  • Collaborative Water Distribution Operator who worked closely with engineers to implement a valve replacement program, boosting system reliability by 37%.
  • Water Distribution Operator with 3 years of successful risk assessment and client relations experience.
  • Certified by OSHA, leveraging technical expertise in water system diagnostics, pipeline repair, and leak detection to reduce break occurrences by 43% annually.
  • Conducted rigorous testing and compliance protocols.
  • Committed to proactive water main maintenance.
  • Completed projects under budget.
  • Skilled at preparing water for public use by handling, measuring, and dispensing water treatment solutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Certified water treatment and distribution expert ensuring high-quality water delivery by consistently meeting all framework standards across all inspected facilities.

Accomplishments

  • Streamlined meter testing processes, reducing meter failure rates by 50% and improving overall billing accuracy for residential and commercial users.
  • Maintained and repaired water mains over 17 miles of distribution infrastructure, reducing leak frequency by 68% in 2020.
  • Trained new staff members in using the computerized maintenance management system (CMMS), resulting in a 65% improvement in maintenance task tracking.
  • Prepared detailed water distribution performance reports based on both SCADA data and field observations, influencing future equipment upgrade decisions.
  • Led a team of 9 technicians in responding to emergency water line breaks, restoring service in under 18 months for 30% of incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized water pressure levels across 13 pipeline networks, leading to improved system performance and reduced customer complaints by 28%.
  • Resolved product issue through consumer testing.
  • Developed and executed a water conservation program that reduced municipal water usage across 12 areas by 51%.
  • Designed and implemented emergency response protocols, reducing average water outage response time by 44%.

Affiliations

  • National Association of Social Workers
  • American Marketing Association
  • Member, Local Government Water Conservation Program Advisory Board
  • Freemason
  • National Society of Professional Engineers (NSPE)
  • Board Member of the Columbus Water Distribution Improvement Project Task Force
  • Society of Human Resource Management
  • National Rural Water Association (NRWA)
  • Association of Information Technology Professionals
  • National Ground Water Association (NGWA)

Certifications

  • Certification in Emergency Response for Water Utilities - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Certified SCADA Technician - Northwind
  • Certified Water Efficiency Professional (CWEP) - standard
  • National Green Infrastructure Certification Program (NGICP)
  • CompTIA A+ Technician
  • NECEPT Water Loss Management Specialist Certification
  • Certified Water Treatment Plant Operator - system
  • Certified Hydraulics and Pumping Systems Technician - Brightline
  • Class III Distribution System Operator License - method

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