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Skills

  • Communication with kitchen staff
  • Equipment calibration
  • Energy efficiency recommendations
  • Temperature maintenance
  • Relationship development
  • Order fulfillment
  • Customer service
  • Cross-functional team collaboration
  • Customer relationship management
  • Problem resolution

Work Experiences

  • Achieved a 65% improvement in kitchen efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Outstanding Service Award for maintaining exceptional service standards while managing over 14 concurrent repair projects with zero customer complaints.
  • Achieved a 66% success rate.
  • Conducted equipment audits.
  • Looked for industry trends on social media and through online sources.
  • Loaded raw materials into equipment and then removed, inspected, and packaged finished goods for customers.
  • Collaborated with engineering teams.
  • Achieved a 72% first-time fix rate.
  • Collaborated directly with vendors to negotiate favorable terms on bulk parts purchases, reducing annual repair costs by $5.

Summaries

  • Achieved 17% cost savings.
  • Accomplished professional with extensive experience.
  • Recognized for outstanding customer service.
  • Completed over 12 service calls in 2019.
  • Program professional with 9 years of experience in the food preparation industry.
  • Kitchen Equipment Technician is a multi-talented Kitchen Equipment Technician who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Kitchen Equipment Technician and outstanding performer in budget management and cross-functional collaboration.
  • Certified and experienced technician.
  • Adept at coordinating with suppliers.
  • Worker who is punctual and team-oriented and is available 14 hours per week, including weekends and evenings.

Accomplishments

  • Identified and rectified recurring equipment issues in key client locations, contributing to a 57% reduction in long-term maintenance costs.
  • Implemented a new diagnostic tool that reduced equipment troubleshooting time by 50% and improved customer satisfaction.
  • Successfully maintained, calibrated, and repaired cooking, refrigeration, and preparation equipment for 15 commercial kitchens, ensuring compliance with OSHA standards.
  • Diagnosed and replaced faulty electrical components in line with Six Sigma standards, ensuring safe and efficient kitchen operation.
  • Led a team responsible for refurbishing outdated kitchen appliances in Columbus, achieving system and improving clients' productivity by 57%.
  • Collaborated with team of 17 in the development of program.
  • Collaborated with supply vendors to negotiate a 60% reduction in costs for critical parts without sacrificing quality.
  • Maintained critical refrigeration systems in compliance with ITIL and industry standards, ensuring a 76% decrease in unscheduled breakdowns.
  • Diagnosed and repaired a wide variety of kitchen appliances, successfully completing 11 service calls per week with a 81% repair success rate on first attempts.
  • Collaborated with chefs and kitchen managers to ensure seamless integration of upgraded equipment, enhancing workflow efficiency by 26%.

Affiliations

  • Professional Kitchen Engineers Society (PKES)
  • International Association of Commercial Kitchen Technicians (IACKT)
  • Professional Service Association for Kitchen Technicians (PSAKT)
  • Society of Human Resource Management
  • Jaycees
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • HVAC Excellence Certification
  • American Medical Informatics Association
  • Service Industry Association (SIA)

Certifications

  • EPA 609 Certification (Refrigeration Handling)
  • CompTIA A+ Technician
  • Certified Food Equipment Professional (CFSP) by NAFEM 2020
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Safety Certification - ServSafe
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)

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