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Skills

  • Revenue generation
  • Order fulfillment
  • KPI monitoring and analysis
  • Strong organizational skills
  • Adherence to load limits and restrictions
  • Service agreements
  • Emergency response procedures
  • Cost control in claims handling
  • Risk mitigation strategies
  • Clerical support

Work Experiences

  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Achieved results during the first three years of implementation.
  • Completed post-trip inspections of tractor-trailers.
  • Sought advice.
  • Processed and completed invoicing processes in order to bill imports on time and accurately.
  • Moved supplies and contaminated materials using heavy equipment such as hoists and forklifts, which I operated and maintained.
  • Achieved zero damage incidents in 2024.
  • Analyzed trends in customer disputes and developed targeted solutions that improved claims processing accuracy by 44%, leading to reduced complaints.
  • Quickly identified problems and alerted Shipping and Distribution Professional to any potential project delays.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Achieved a 46% reduction in manual errors.
  • Accustomed to time-sensitive deliveries of hazardous materials.
  • Assistant Shipping Manager with a focus on minimizing shipping costs and maximizing department efficiency. Successfully delivered savings of $2 through process improvements.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Forward-thinking manager with 10 years of manufacturing project management experience.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Performance reporting in method settings and data analysis in cross-functional collaboration settings.
  • Adept at directing warehouse compliance programs.
  • Assistant Shipping Manager with a successful track record of optimizing shipping routes and achieving $15 cost savings. Strong background in using advanced shipment notifications (ASN) to streamline warehouse operations.
  • With 17 years of Shipping and Distribution experience, I am a gifted communicator, planner, and problem-solver.

Accomplishments

  • Reduced stock shrinkage by 71% through tightening security protocols, enhanced employee awareness, and real-time inventory tracking.
  • Analyzed transportation data and recommended optimized routes, cutting delivery times by 74% for key regional customers.
  • Developed KPIs and tracking systems that allowed for a 45% improvement in the monitoring of flight and ground crew activities, leading to more accurate planning.
  • Managed the onboarding process for new distributors, leading to a 83% enhancement in sales coverage and market depth.
  • Led safety initiatives in the stockroom that reduced instances of workplace accidents by 46% within several months.
  • Volunteered as the customs expert on a cross-functional supply chain project, successfully implementing operational changes that saved Harbor & Co. $13 in customs tariffs per year.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Utilized GPS routing systems to monitor real-time traffic and weather, reducing late deliveries by 53% on long trips.
  • Led a team of 11 to implement digital sales tools for distributors, improving tracking accuracy and leading to 36% better forecasting outcomes.
  • Handled escalated cases and resolved customer disputes by leveraging in-depth product knowledge, achieving 15% recovery rates.

Affiliations

  • Attended the National Supply Chain Conference in Atlanta - 2022
  • Customer Experience Certificate Program, Beacon Labs
  • U.S. Green Building Council's LEED Certification for Logistics Hub
  • Certified Logistics and Supply Chain Professional (CLSP)
  • National Private Truck Council (NPTC)
  • Member of Transportation Intermediaries Association (TIA) – Attended workshops on improving relationships between customs brokers, freight forwarders, and motor carriers.
  • Member, Green Freight and Logistics Network, specialized in sustainability initiatives in airline operations category
  • Rotary International
  • Attendee, Global Air Cargo Symposium 2021
  • Active participant, Air Transport Safety Conference initiative

Certifications

  • Certified Equipment Manager (CEM)
  • Certified Transportation and Logistics (CTL)
  • Strategic Sales Management Certification - initiative
  • Customer Service Manager (CSM) Certification - Lakeside Partners
  • Ombudsman Certification in Customer Dispute Resolution - 2015
  • Microsoft Power BI Certified Professional – system
  • Logistics and Supply Chain Management Certification from system
  • IATA Dangerous Goods Regulations (DGR) Certificate
  • TSA Security Awareness Training Certification
  • Safe Quality Food (SQF) Practitioner Certification

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