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Skills

  • Outstanding interpersonal skills
  • Operational improvement
  • Product branding
  • Retail sales
  • Talent management
  • Detail-oriented
  • System equipment
  • MS Office
  • Employee relations
  • Process improvement

Work Experiences

  • Approached customers, engaged in conversations, and promoted products using well-honed interpersonal and people skills.
  • Based on preferences and previous purchases.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Achieved a monthly personal sales record of $4.
  • Advised customers on customization options and scent layering techniques, resulting in a 70%-increase in customer satisfaction scores.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Achieved a 20% reduction in unsold inventory.
  • Addressed product allergies and preferences.
  • Analyzed customer feedback on the new fragrance collection and collaborated with the product development team to optimize future offerings.

Summaries

  • Successful Assistant Store Manager with 2 years of retail management experience.
  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $7 while supervising multiple staff members.
  • Experience with inventory management and merchandising.
  • Strong mathematical aptitude and a flexible schedule
  • Dedicated to learning, growing, and succeeding in Retail.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Dedicated Front End Supervisor with a track record of providing exceptional service and support to customers.

Accomplishments

  • Established
  • Increased
  • Streamlined
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Won
  • Acted as a liaison between international fragrance suppliers and the buying team to ensure timely product deliveries, reducing lead times by 10 days.
  • Recommended
  • Achieved certification in advanced fragrance sales from PMP, recognized for an impressive performance improvement of 34% after completion.
  • Resolved
  • Fulfilled all supervisory duties when Store Manager was on vacation.

Affiliations

  • Project Management Institute
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Collaborator with Product Development Teams in Perfumery (2024)
  • Certified Elite Fragrance Consultant Program (2022)
  • Jaycees
  • Fragrance Foundation Member
  • Beauty Industry Research and Innovation Network Conference Attendee
  • Participant in Fragrance Mentorship Program by Brightline (2017)
  • Guest Speaker at The Art and Olfaction Awards (Portland)

Certifications

  • Luxury Expert Certification - Luxury Academy
  • CompTIA Network+
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Cosmetic & Fragrance Marketing Certification - Fashion Institute of Technology (FIT)
  • Aromachology Practitioner Certification - Brightline
  • Advanced Sales Techniques Certification - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Personal Shopper and Stylist Certification - framework
  • Emotional Intelligence & Client Rapport Building Certification - Cedar Works

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