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Skills

  • Guest Experience Enhancement
  • Conflict resolution and problem-solving
  • Regulatory compliance
  • Supervision
  • Team leadership and development
  • Customer feedback systems and analysis
  • Health and safety compliance
  • Business operations
  • Operational improvement
  • Competitive market analysis

Work Experiences

  • Collaborated with the culinary team to fine-tune portion sizes and reduce food costs by 55% while maintaining customer satisfaction scores.
  • Achieved savings over 12 months.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Achieved outstanding results in guest satisfaction.
  • Achieved a 80% reduction in overhead costs.
  • Plan and designate shifts and hours for 16 employees' schedules.
  • Achieved a 27% increase in positive customer feedback.
  • Adopted sustainable sourcing practices.
  • Analyzed customer feedback analytics.
  • Achieved results within 2024.

Summaries

  • Accomplished Executive with expertise in employee development.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished leader in F&B operations, managing a team of 11 professionals and improving retention rates by 59% while driving success across high-traffic venues.
  • Years of progressive leadership experience 10
  • Food and Beverage Executive with over 2 years of initiative and metric service experience.
  • Using basic French skills, build relationships with patrons and employees.
  • Efficient Food and Beverage Executive with over 4 years of experience in program and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Accomplished Executive with expertise in managing food imports.
  • Achieved 50% revenue growth.
  • Clear understanding of client relations and strategic planning as well as process improvement training.

Accomplishments

  • Coordinated private events for an average of 3 guests per event, resulting in revenue growth of 50% over 10 months.
  • Documented and resolved standard which led to initiative.
  • Spearheaded the transition from plastic to biodegradable packaging materials, reducing restaurant waste by 55% while aligning with corporate sustainability goals.
  • Reduced per-unit food costs by 31% through competitive vendor negotiations and ingredient substitutions without compromising quality.
  • Focused menu development strategy on trending dietary preferences (e.g., plant-based, gluten-free), which drove a 43% increase in new customer acquisitions.
  • Fostered vendor relationships that improved ingredient quality and reduced supply chain delays, shortening prep time for high-demand dishes by 29% minutes.
  • Designed and launched a promotional campaign for a high-end wine pairing series, increasing wine sales by 6% during the promotion period.
  • Optimized beverage inventory management, reducing waste by 30% and improving cost efficiency.
  • Earned a PMP by implementing eco-conscious dining practices and food waste management processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Lions Club
  • Global Food Safety Initiative (GFSI) - Certification
  • Alumni of process
  • Jaycees
  • Certified Hospitality Educator (CHE) from AHLEI
  • Project Management Institute
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • American Marketing Association

Certifications

  • ISO 22000 Lead Auditor Certification for Food Safety Management Systems
  • CompTIA Security+
  • Certified Hotel Administrator (CHA) – method
  • TIPS (Training for Intervention Procedures) Certified
  • Certified Sustainability Hospitality Professional (CSHP)
  • Advanced Food Hygiene Certificate – Summit Group
  • HACCP (Hazard Analysis and Critical Control Points) Certification
  • ServSafe Food Protection Manager Certification
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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