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Skills

  • Supervision
  • Data-driven decision making
  • Conflict resolution
  • Food import logistics and compliance
  • Food plating and presentation
  • Cross-functional team collaboration
  • Relationship development
  • Procedure equipment
  • Strategic planning
  • Recipes and menu planning

Work Experiences

  • Coordinated health and safety protocol training for 8 staff members, resulting in a flawless health inspection rating in 2024.
  • Analyzed sales data.
  • Achieved outstanding results in guest satisfaction.
  • Achieved a 60% boost in revenue.
  • Achieved a Lean in green dining.
  • Audited front-of-house service workflows.
  • Created category-specific beverage promotions.
  • Increased quality assurance by performing frequent line checks.
  • Achieved a 80% reduction in overhead costs.
  • Achieved results within 2024.

Summaries

  • Trained in food preparation and handling, inventory management, and customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Food and Beverage Executive with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved 50% revenue growth.
  • Achieved savings over 11 months.
  • Accomplished Food and Beverage Executive with expertise in negotiating contracts and saving $12 in operational costs over 9 months.
  • Using basic French skills, build relationships with patrons and employees.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Executive with expertise in employee development.

Accomplishments

  • Optimized beverage inventory management, reducing waste by 30% and improving cost efficiency.
  • Led the development of a customer feedback system for menu improvements, increasing repeat business by 45%.
  • Spearheaded the transition from plastic to biodegradable packaging materials, reducing restaurant waste by 55% while aligning with corporate sustainability goals.
  • Coordinated private events for an average of 3 guests per event, resulting in revenue growth of 50% over 10 months.
  • Spearheaded supplier negotiations for specialty wine selections, ultimately expanding wine list by 7 exclusive varieties.
  • Collaborated with marketing on a loyalty program initiative that increased return guests by 30% and boosted weekend sales.
  • Developed and implemented waste-reduction initiatives in kitchen operations, cutting overall food waste by 57% in one year.
  • Increased high-margin beverage sales by introducing a mixology training program for bartenders.
  • Integrated new point-of-sale (POS) technology into service workflows, reducing transaction times and improving billing accuracy.
  • Managed labor costs through optimized scheduling and resource planning, reducing payroll expenses by 44%.

Affiliations

  • Certified Foodservice Professional (CFSP) by NAFEM
  • American Medical Informatics Association
  • Bar Smarts Certified Mixologist
  • Level 3 Award in Wines and Spirits by WSET
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Rotary International
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Professional Member of the Foodservice Packaging Institute (FPI)

Certifications

  • Lean Six Sigma Green Belt Certification for Hospitality Operations
  • Certified Bartender, Mixology Proficiency – Ironclad Systems
  • Green Restaurant Certification (GRA) – process
  • Project Management Professional (PMP)
  • Certified Meeting Professional (CMP) - process
  • Certified Public Accountant
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Hotel Administrator (CHA) – method
  • Wine & Spirit Education Trust (WSET) Level 2 Award in Wines and Spirits
  • Certified Dietary Manager (CDM) - Association of Nutrition & Foodservice Professionals

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