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Skills

  • Team management
  • International regulatory compliance
  • Process optimization
  • Data analysis and interpretation
  • Order reviewing
  • Business operations
  • Communications
  • Behavioral analysis for risk identification
  • Transaction monitoring
  • Team building

Work Experiences

  • Affected transaction integrity.
  • Assisted marketing in developing an onboarding process.
  • Analyzed chargeback trends, providing strategic recommendations that reduced company liability by $17 in 2021.
  • Collaborated with IT and security teams to address system vulnerabilities, preventing data breaches affecting transaction integrity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed system vulnerabilities.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Analyzed complex data sets from category to identify potentially high-risk behaviors, preventing losses exceeding $14.
  • Built strong relationships with operations and marketing to ensure open communication on high-risk cases, improving case resolution time by 64%.
  • Transported Jira to three years customer locations.

Summaries

  • Transaction Risk Investigator with 14 years of successful team leadership and performance reporting experience.
  • Automated fraud detection processes.
  • Consistently exceeded performance expectations.
  • Achieved a 82% drop in case resolution time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Reviewing suspicious activities and uncovering fraud was a success.
  • Excellent documentation and reporting abilities.
  • Conducted targeted investigations.
  • Desire to contribute expertise to a fast-paced, high-growth position.
  • Continuous learner and dedicated team player, passionate about helping organizations refine their fraud detection and risk management strategies.

Accomplishments

  • Collaborated with IT teams to update security measures on payment systems, lowering the occurrence of fraudulent transactions by 35%.
  • Led an initiative to improve customer verification processes, reducing the risk of onboarding fraudulent users by 52%.
  • Analyzed suspicious patterns across method, leading to the identification and blocking of $213,000 in fraudulent transactions.
  • Implemented best practices for mobile payments security, mitigating emerging threats and reducing risk by 46%.
  • Collaborated with cross-functional teams to streamline SAR filings, reducing completion time by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced investigation backlog by 44% through implementation of improved case management processes.
  • Collaborated with team of 7 in the development of category.
  • Automated fraud alert systems, reducing manual review workload by 59% and increasing accuracy.
  • Reduced fraud-related refunds and chargebacks by $7 through targeted prevention strategies.

Affiliations

  • Financial Industry Regulatory Authority (FINRA) Certification 2023
  • National Cyber-Forensics & Training Alliance (NCFTA)
  • International Compliance Association (ICA)
  • Cybersecurity Nexus Certification (CSX) by ISACA
  • Information Systems Audit and Control Association (ISACA)
  • Certified Information Security Manager (CISM)
  • Anti-Fraud Alliance
  • Association of Certified Fraud Examiners (ACFE)
  • Financial Risk Manager Certification (FRM) by GARP
  • Project Management Institute

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • CompTIA Security+
  • Certified Payment Processing Specialist (CPPS)
  • Certified in Control Self-Assessment (CCSA)
  • Certified Fraud Examiner (CFE)
  • Certified Ethical Hacker (CEH)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • ACAMS Advanced Financial Crimes Investigations Certification

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