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Skills

  • Adherence to internal standards and protocols
  • Data entry
  • External audit liaison
  • Team management
  • Error reduction implementation
  • Budgets
  • Audit preparation and execution
  • Customer service
  • Document verification and validation
  • Cross-department collaboration

Work Experiences

  • Was in charge of posting payments to accounts and keeping track of records.
  • Coordinated with standard to enhance investigative procedures following identification of 9 document discrepancies in the Workday sector.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Consistently met audit deadlines.
  • Acted as the primary liaison with external auditors, completing 8 assessments of internal controls and verification protocols.
  • Transported HubSpot to two years customer locations.
  • Addressed 66% of outstanding verification gaps.
  • Collaborated with law enforcement on 13 criminal investigations.
  • Automated verification workflows using SAP, saving 55% processing time and reducing bottlenecks for the approvals team.
  • Completed verification protocols.

Summaries

  • Consistently detected discrepancies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Hardworking Verification Officer with 17 years of telecommuting experience meeting customer needs.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • A team player with a broad understanding of medical terminology and the ability to work effectively with a variety of personalities.
  • Within Miscellaneous, senior Verification Officer and outstanding performer in client relations and team leadership.
  • Assertive and organized Verification Officer.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Consistently catches discrepancies.
  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.

Accomplishments

  • Developed and tested new fraud prevention measures, ensuring early detection of verification failures and lowering fraudulent attempts by 19%.
  • Developed comprehensive fraud detection training materials, leading to a decrease in fraudulent verification discrepancies by 63%.
  • Implemented verification system enhancements that led to 11 successful large-scale audits with no compliance issues detected.
  • Resolved product issue through consumer testing.
  • Facilitated cross-functional training for logistics, raising account verification speed by 72% within several months.
  • Partnered with external vendors to optimize verification workflows, enabling a 69% faster document turnaround time.
  • Identified and resolved 18 verification discrepancies linked to high-risk accounts within several months, averting potential fraud risks.
  • Initiated the enhancement of verification documentation flow, resulting in a 55% improvement in efficiency.
  • Trained new hires on verification processes, improving team performance by 21% over a the past year period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Lions Club
  • National Contract Management Association (NCMA)
  • Database Certification from SAP vendor (e.g., Oracle, Microsoft)
  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • American Society of Safety Professionals
  • Global Association of Risk Professionals (GARP)

Certifications

  • Certified Compliance Specialist (CCS) - Meridian
  • Certified Compliance and Ethics Professional (CCEP)
  • ISO/IEC 27001 Lead Implementer
  • Project Management Professional (PMP)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Information Systems Audit and Control Association (ISACA)’s Certified Information Security Manager (CISM)
  • Accredited Verification Validator (AVV) - method
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Information Security Essentials for Behavioral Health Certification

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