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Skills

  • Guest service
  • Conflict resolution in customer interactions
  • Retail promotions and loyalty program enrollment
  • Product rotation and expiration management
  • Superior communication skills
  • Return and exchange processing
  • Payment transactions
  • Kitchen cleanliness and organization
  • Equipment maintenance
  • Employee training and onboarding

Work Experiences

  • Assisted customers by answering questions and preparing orders, among other things.
  • Assisted in inventory control by conducting bi-weekly stock audits to mitigate discrepancies and manage shrinkage to below 59%.
  • Provided excellent customer service that prioritized quality and met customers' needs quickly and efficiently.
  • Collaborated effectively with coworkers to prepare food trays for customer distribution.
  • Poured coffee, made sandwiches, and created category beverages for approximately 2 customers during each shift.
  • Greeted visitors with a smile in order to promote excellent customer service and a pleasant ordering experience.
  • Quickly resolved initiative issues to satisfy customers and cut down on wait times.
  • Achieved a 49% reduction in overtime hours.
  • Chopped ingredients and prepared food ahead of time for the lunch and dinner rushes.
  • Delivered exceptional service that was consistent with the restaurant's standards and values.

Summaries

  • Front Shop Assistant with cross-functional collaboration and data analysis abilities.
  • OSHA certified
  • Achieved revenue growth through upselling Jira.
  • Proficient in promoting metric by leveraging stakeholder engagement and project management knowledge.
  • In busy food establishments, punctual Front Shop Assistant delivering service with a smile while remaining calm.
  • To provide exceptional service, she is skilled at managing small details and focusing on quality.
  • Trying to make use of a dynamic skill set that includes cross-functional collaboration and data analysis expertise.
  • Flexible and hardworking, with the ability to multitask in high-pressure, customer-focused situations.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.

Accomplishments

  • Resolved customer complaints quickly and efficiently, achieving a 38% improvement in overall customer satisfaction.
  • Organized seasonal sales events and assisted in promotional efforts, driving a 30% sales growth during peak holiday periods.
  • Managed and maintained store cleanliness protocols which were key in assisting with passing process regulations in 2020.
  • Collaborated with management to introduce a new loyalty program that resulted in 14 new sign-ups within two years.
  • Provided exceptional customer service by addressing shopper inquiries, leading to a 58% increase in customer satisfaction ratings over a three years period.
  • Improved checkout efficiency by introducing new point-of-sale recommendations, increasing upsell opportunities resulting in an average order value increase of 66%.
  • Successfully met and exceeded daily sales targets by an average of 65% through collaborative efforts and attention to customer needs.
  • Monitored and analyzed daily sales data to optimize product placement and stock allocation, resulting in a 62% increase in revenue from Tableau.
  • Performed upselling techniques with customers, achieving additional 59% revenue from ancillary items.
  • Helped optimize the store layout for better customer flow, leading to a 23% decrease in shopper bottlenecks within key areas of the store.

Affiliations

  • Member of Customer Experience Professionals Association (CXPA), focusing on enhancing online and in-person customer reviews through feedback collection techniques.
  • Active member of the Retail Innovation Consortium, focusing on the adoption of AI and tracking technologies to reduce retail waste.
  • Member of the International Customer Service Association (ICSA), focusing on improving feedback collection methods.
  • Attended annual conference hosted by the Association of Convenience and Retail Leadership (ACRL) focused on new methods for cash management and operational accuracy.
  • Collaborated with the Promotional Events Association (PEA) to implement effective store-wide events and holiday season planning strategies.
  • Pursued customer service certification from Northwind, with a focus on cash handling and POS system accuracy.
  • Completed seminar on Retail Display and Visual Merchandising, focusing on effective store preparation for holidays and events.
  • Participated in Raleigh-based Retail Managers Society, enhancing leadership and promotional event planning skills.
  • Completed an advanced certificate in Retail Customer Analysis and Feedback Systems from Ironclad Systems, optimizing customer data to influence store inventory.
  • Member of Retail Merchandising & Marketing Association (RMMA), focusing on enhancing customer engagement and upselling techniques.

Certifications

  • Salesforce
  • Certified Customer Relationship Management (CRM) Fundamentals (Brightline, 2015)
  • Association for Project Management (APM)
  • Retail Strategy Certification from Summit Group, 2020
  • Certified Retail Sales Associate Cedar Works, 2023
  • Project Management Professional (PMP)
  • Certification in Loss Prevention Techniques (Northwind, 2018)
  • Customer Service and Sales Certified - Harbor & Co., 2016
  • Product Stocking and Shelving Certification (Ironclad Systems, 2019)
  • Certified Public Accountant (CPA)

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