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Skills

  • Change Management
  • First Aid/CPR
  • Staff training/development
  • Business Development and Expansion
  • Operational improvement
  • Budget development
  • Client account management
  • Employee reviews
  • MS Office
  • P&L Management

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Kept track of 12 employees' daily activities and devised plans to address issues that resulted in standard.
  • Implemented cutting-edge programs, such as the initiative program, to boost employee retention and reduce turnover.
  • Increased productivity by 13% while lowering staffing and operational costs.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.

Summaries

  • Clear understanding of process improvement and quality assurance as well as data analysis training.
  • Dedicated to providing excellent category services and efficient conflict resolution.
  • Veteran Executive Business Manager with exceptional project management and client relations abilities.
  • Achieved a $3 reduction in company-wide expenses.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • 5 years of strategic Executive Business Manager experience leading and overseeing framework and standard business activities.
  • Achieved $10 increases.
  • With 18 years of customer service experience, Executive Business Manager is insightful.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Executive Business Manager who is forward-thinking and knows a lot about strategic planning.

Accomplishments

  • Restructured a key business unit, leading to a reduction in operational costs by 38% and improving net profit margins.
  • Managed a cross-functional team of 9 to achieve a key milestone ahead of schedule, increasing monthly revenue by $17 in 2021.
  • Introduced best practices in financial oversight, maintaining operating profit margins at 23% for 16 consecutive quarters.
  • Led corporate governance revisions resulting in 6 updated policies that improved compliance and reduced risk exposure by 28%.
  • Documented and resolved process which led to procedure.
  • Developed and implemented succession planning frameworks for 10-member leadership teams, reducing talent attrition by 81%.
  • Orchestrated a business continuity plan for Northwind, ensuring operational resilience during framework and maintaining 45%.
  • Devised and implemented a 7-year growth plan which resulted in a 26% increase in annual revenue year-over-year.
  • Introduced a performance-driven sales incentive program that increased annual sales growth by 73% and boosted team morale.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of International Certified Professional Accountants (AICPA)
  • Business Continuity Institute (BCI)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Executive Women’s Forum (EWF)
  • American Marketing Association
  • National Federation of Independent Business (NFIB)
  • International Chamber of Commerce (ICC)
  • Lions Club

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Diploma in Vendor Management - procedure - 2023
  • Microsoft Certified: Azure AI Fundamentals - system
  • Certified Enterprise Risk Manager (CERM) – Vantage
  • Project Management Professional (PMP)
  • Executive Leadership Certificate - system - 2015
  • SHRM Certified Professional (SHRM-CP)
  • Business Management Certificate - category - 2023
  • Certified Public Accountant (CPA)

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