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Skills

  • Contract negotiation
  • Administrative support
  • Upselling strategies
  • Supervision
  • General ledger
  • Client Onboarding
  • Cost reduction strategies
  • Process improvement
  • Planning and coordination
  • Business intelligence tools (Salesforce)

Work Experiences

  • Saved money by developing functional solutions to metric problems.
  • Awarded Excellence Award for achieving the fastest turnaround for resolving escalated issues, cutting response times by 50%.
  • Answered 6 phone calls per the past year to assist customers.
  • Analyzed possible discount violations, PODs, shortages, returns, and related advertising to methodically resolve active claims.
  • Collaborated with finance and marketing departments to design incentive programs that led to a 29% increase in upsells.
  • Achieved a 28% client acquisition increase.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Accomplished this within one year.
  • Used Tableau to compile data gathered from various sources.
  • Assisted in closing 14 high-value deals.

Summaries

  • Initiative, program, and initiative are all available.
  • Achieved 42% improvement in client retention rates.
  • Account Team Lead is a hardworking and dependable Account Team Lead who excels at data analysis and risk assessment.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Internal reports capable of capturing data for reporting, DSO calculations, and monthly close activities.
  • Expert in completing time-sensitive processing and reporting of regulatory-compliant financial documentation accurately and efficiently.
  • Metric and category have a proven track record.

Accomplishments

  • Revamped upsell strategies which increased average deal sizes by 65% across four product lines.
  • Built a client support team from scratch, managing onboarding and training programs that increased customer satisfaction by 37%.
  • Initiated collaboration with the product team to design feature requests, resulting in a 61% increase in adoption of new features from key accounts.
  • Managed a diversified portfolio of 10 key accounts, exceeding planned revenue targets by $3 quarter over quarter.
  • Implemented new sales tactics within the team that helped surpass sales targets by $17 and improved team effectiveness by 54%.
  • Led team’s efforts to surpass revenue goals by 18% through targeted account upselling strategies and continuous performance reviews.
  • Worked closely with sales and marketing to standardize client outreach campaigns, resulting in a 44% higher response rate by strategically timed offers.
  • Created and implemented a custom reporting structure using ServiceNow, increasing management visibility and aiding in data-driven decision-making.
  • Improved monthly dashboard reports, giving management deeper insight into critical metrics, leading to data improves to customer service by 48%.
  • Spearheaded efforts to resolve escalating client issues, achieving a 84% higher client satisfaction rate using advanced conflict resolution techniques.

Affiliations

  • Member, Association for Talent Development (ATD), focused on improving team leadership through individualized performance tracking.
  • Event Speaker, Boston Account Management Roundtable, where I shared insights on closing high-value deals.
  • Member, Executive Leadership Council (ELC), updated on current trends in client-facing operational streamlining techniques.
  • Certified Facilitation Leader in Strategy and Decision-Making by Brightline, underscoring my ability to guide team processes effectively.
  • Member, Business Relationship Management Institute (BRM Institute), specializing in client-partner dynamics.
  • Contributor to the Account Management Society Journal, publishing insights on data-driven management methods.
  • Certified ScrumMaster (CSM), leveraging Agile methods to improve workflow efficiency in client management processes.
  • Certified in category, validating specialized skills in client needs analysis and process improvement.
  • Board Member, framework, where I mentor upcoming professionals in high-value deal negotiation.
  • Member, Society for Human Resource Management (SHRM), participating in activities to enhance team productivity through better human capital strategies.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Key Account Manager (CKAM)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Executive Leadership Certificate - Meridian, 2017
  • First Aid/CPR
  • Certified Sales Leadership Professional (CSLP)

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