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Skills

  • Delegation
  • Project organization
  • Stakeholder relations
  • Project development
  • Metric equipment
  • Human resources management
  • Change management and transition planning
  • Staff training/development
  • Operational improvement
  • Problem resolution

Work Experiences

  • Meticulously reported issues to higher management, which resulted in method.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Implemented cutting-edge programs, such as the metric program, to boost employee retention and reduce turnover.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Worked with assistant managers to open and close the system office, as well as handle large transactions and inventory management.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Trained, coached and mentored staff to support smooth adoption of new standard program.

Summaries

  • Develop strategic business partnerships and relationships.
  • Veteran Assistant Division Manager with exceptional stakeholder engagement and team leadership abilities.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • 3 years of strategic Assistant Division Manager experience leading and overseeing metric and procedure business activities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.

Accomplishments

  • Developed contingency plans to keep divisional operations running smoothly during system, maintaining 84% productivity during transition.
  • Created a standardized workflow process that resulted in a reduction in project completion time by process per project.
  • Led the assessment and revamp of client-facing procedures, which resulted in a 49% increase in customer satisfaction during onboarding.
  • Led a cross-functional team of 11 during the seamless transition to remote operations, maintaining 67% productivity over the past year.
  • Tracked performance metrics and provided actionable feedback, leading to a 60% improvement in employee performance reviews.
  • Developed employee retention programs that boosted team retention rates by 77% over 2020.
  • Documented and resolved category which led to metric.
  • Spearheaded initiatives to foster better collaboration between departments, leading to a 16% increase in workflow efficiency and faster delivery times.
  • Negotiated new vendor contracts, reducing procurement costs by $17 annually without impacting service quality.
  • Explored and implemented automation tools that decreased manual workflow times by 46%, significantly increasing operational efficiency.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Freemason
  • National Association of Social Workers
  • Certified Training & Development Professional Association (CPA)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • International Society of Automation (ISA)
  • Human Resources Professionals Association (HRPA)
  • American Society for Training & Development (ASTD)
  • American Management Association (AMA)
  • International Society for Performance Improvement (ISPI)

Certifications

  • Certified Data Analyst (CDA) from Ironclad Systems
  • Certified Associate in Project Management (CAPM) by PMI
  • Certified in Production and Inventory Management (CPIM) from APICS
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified in Strategy and Competitive Analysis (CSCA) from APICS
  • Certified Leadership Development Professional (CLDP)
  • ServSafe
  • Lean Six Sigma Black Belt Certification

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