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Skills

  • B to B sales
  • Certified vehicle reconditioning (e.g., Lean)
  • Presentation and communication skills
  • Conflict resolution
  • Negotiation of third-party vendor agreements
  • Sales presentations
  • Customer lifecycle management
  • Inventory aging management
  • Multi-location sales management
  • CRM system implementation (Asana)

Work Experiences

  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Developed and implemented new online marketing strategies that resulted in a 4% increase in sales.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Hired, supervised, and coached 13 employees on sales strategies to maximize performance.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Increased the team's revenue by over $14 in sales.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Had weekly meetings with Pre-Owned Sales Managers to figure out how to get around sales roadblocks.
  • Used sales presentations to communicate product quality and market comparisons.
  • Kept up to date on competitor products and pricing in the markets I served.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Pre-Owned Sales Manager with expertise in reducing inventory costs by $2 and enhancing trade-in deals, adding $4 to dealership’s bottom line.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Pre-Owned Sales Manager.
  • Adaptable and data-driven sales leader.
  • Aptitude for managing large vehicle portfolios.
  • Achieved 60% customer satisfaction.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Award-winning Pre-Owned Sales Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Authored and implemented a standard operating procedure (SOP) for trade-in evaluations, improving the accuracy of appraisals by 43%.
  • Developed and maintained positive relationships with key suppliers and third-party vendors, securing framework and contributing to overall cost reductions.
  • Introduced a modern CRM platform that improved pre-owned vehicle customer tracking and follow-ups, increasing conversion rate by 81%.
  • Collaborated with marketing teams to launch targeted digital ad campaigns for certified pre-owned vehicles, driving online inquiries up by 20%.
  • Spearheaded a 7 dollar capital project to revamp the dealership’s pre-owned sales lot, resulting in increased customer satisfaction and showroom traffic.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved the dealership's certified pre-owned vehicle certification rate by 61% after implementing enhanced training procedures.
  • Resolved product issue through consumer testing.
  • Facilitated cross-functional coordination between sales, parts, and service departments to enhance the customer purchasing experience and drive sales growth.
  • Tracked and analyzed customer feedback for certified pre-owned vehicles, leading to a 48% drop in negative reviews and an increase in overall customer satisfaction.

Affiliations

  • Association of Information Technology Professionals
  • Partnership with Customer Relationship Management Professional Association (CRMPA)
  • Automotive Communication Council (ACC)
  • Certified Dealership Compliance Officer Program
  • Auto Dealers Network Association (ADNA)
  • Jaycees
  • Association for Computing Machinery
  • Freemason
  • Collaboration with Vehicle Reconditioning Experts Group
  • Certified Master Dealer Program (CMD) - National Independent Automobile Dealers Association

Certifications

  • Supply Chain Optimization Techniques Certification - APICS
  • Customer Relations and Follow-up Certification - SAP
  • ServSafe
  • Buyer Behavior and Sales Forecasting Certification - Vantage
  • Certified Inventory Management Specialist (CIMS) - standard
  • Vehicle Information Technology Certification - HubSpot
  • Performance-Based Staffing Certification - Ironclad Systems
  • Certified Automotive Fleet Specialist (CAFS) - metric
  • Cisco Certified Network Associate (CCNA)
  • Fast Track Sales Management Certification - National Automobile Dealers Association (NADA)

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