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Skills

  • Strategic account development
  • Customer relationship management
  • Sales pipeline management
  • Conflict resolution
  • Community engagement for sales promotion
  • Account management
  • Direct sales
  • Territory management
  • B to B sales
  • Team leadership and development

Work Experiences

  • Created and implemented new business opportunities using strategic networking strategies.
  • Developed and implemented new online marketing strategies that resulted in a 4% increase in sales.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Hired, supervised, and coached 13 employees on sales strategies to maximize performance.
  • Cut several months spending by 16% by using Jira to create effective budgets.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 37% surge in pre-owned sales through targeted community outreach, unique promotions, and referral-based loyalty programs.
  • Adaptable and data-driven sales leader who implemented CRM systems to improve team efficiency by 84% while increasing closed deals by 62%.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Achieved record highs in customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Pre-Owned Sales Manager with 17 years of successful process improvement and team leadership experience.
  • Over a 4-year career, I've built a strong track record as a performance-oriented sales leader.
  • Successful Sales Manager with 6 years of experience in developing and increasing category sales.
  • Achieved pre-owned vehicle gains of 66%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a 7 dollar capital project to revamp the dealership’s pre-owned sales lot, resulting in increased customer satisfaction and showroom traffic.
  • Collaborated with marketing teams to launch targeted digital ad campaigns for certified pre-owned vehicles, driving online inquiries up by 20%.
  • Collaborated with team of 2 in the development of method.
  • Managed trade-in pipeline and dealership inventory, optimizing inventory turnover and reducing days-to-sell by 17 days.
  • Authored and implemented a standard operating procedure (SOP) for trade-in evaluations, improving the accuracy of appraisals by 43%.
  • Reduced pre-owned vehicle reconditioning costs by $29,000 through vendor negotiations while maintaining high-quality output.
  • Introduced a modern CRM platform that improved pre-owned vehicle customer tracking and follow-ups, increasing conversion rate by 81%.
  • Developed and maintained positive relationships with key suppliers and third-party vendors, securing framework and contributing to overall cost reductions.
  • Trained and upskilled a new team of 3 sales representatives, allowing for rapid integration and immediate gains in sales output of 73% within the first two years.

Affiliations

  • Collaboration with Vehicle Reconditioning Experts Group
  • Association for Automotive Retail Sales Professionals
  • Lions Club
  • Alliance for Automotive Innovation (AAI)
  • Automotive Sales Professionals Networking Association
  • Automotive Management Institute (AMI)
  • National Automobile Dealers Association (NADA)
  • Society of Automotive Engineers (SAE) International
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals

Certifications

  • Automotive Internet Sales Manager Certification - Digital Dealer
  • CompTIA A+ Technician
  • Salesforce Certified Sales Cloud Professional - Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Sales Leadership Professional (CSLP) - category
  • ServSafe
  • Project Management Professional (PMP)
  • Finance and Insurance Management Certification - AFIP
  • Performance-Based Staffing Certification - Ironclad Systems

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