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Skills

  • Customer service abilities
  • Hospitality service expertise
  • Metric food service knowledge
  • IP Services
  • Service desk team management
  • Crisis intervention strategies
  • Service standard compliance
  • Lab assistant training
  • Culturally sensitive service provider
  • Supervising residents

Work Experiences

  • Encouraged residents and staff to have positive interactions.
  • Compiled feedback for program improvements.
  • Worked with residents to resolve complaints and grievances.
  • Achieved a 24% decline in recurrent issues.
  • Achieved 57% greater use of shared living areas.
  • Conducted monitoring over a 18 months period.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered first aid.
  • Assisted 3 residents daily with personal care tasks, improving their quality of life through attentive service and individualized support.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Committed to enhancing the resident experience.
  • Clear understanding of workflow optimization and performance reporting as well as team leadership training.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Collaborated with healthcare professionals.
  • Accomplished Resident Service Assistant with expertise in monitoring medication compliance, achieving 80% adherence to treatment plans for 13 residents over 18 months.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Broad experience in emergency response.
  • Assisted families during transitions.
  • Achieved a 23% reduction in complaints.

Accomplishments

  • Collected and analyzed resident feedback on wellness activities, resulting in restructuring the program and achieving a 25% rise in participation.
  • Conducted 18-times weekly wellness assessments to identify health risks early and initiated health interventions, resulting in improved resident well-being by 54%.
  • Organized engagement focus groups involving 8 residents, which resulted in the successful implementation of a new wellness program, boosting satisfaction rates by 36%.
  • Provided direct emotional support and counseling to 8 residents and their families in periods of grief, resulting in enhanced family satisfaction scores.
  • Led the coordination of initiative for 18 residents, resulting in a 70% increase in overall community engagement and participation.
  • Implemented a new resident logging system which improved the accuracy of daily health and wellness reports by 68% and expedited feedback loops for healthcare professionals.
  • Created a system that streamlined incident reporting, reducing reporting times by 42%, leading to faster intervention and care adjustments.
  • Developed and executed a resident observation log that enhanced team communication, ensuring early detection of health risks and speeding up response times by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated crisis intervention for residents displaying mental or emotional distress, ensuring safe and appropriate responses within two years.

Affiliations

  • American Society of Safety Professionals
  • Society for Humanistic Care Services (SHCS)
  • Supportive Living Communities Network (SLCN)
  • American Therapeutic Recreation Association (ATRA)
  • Certified Assisted Living Manager Association (CALMA)
  • Association for Computing Machinery
  • International Federation on Aging (IFA)
  • Resident-Staff Collaboration Board (RSCB)
  • Jaycees
  • Certified Residence Administrators Network (CRAN)

Certifications

  • CompTIA Security+
  • Certified Activity Director (NCCAP)
  • Project Management Professional (PMP)
  • Salesforce
  • ServSafe
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Certified Long-Term Care Assistant (CLTCA)
  • Certified Apartment Manager (CAM) from the National Apartment Association
  • Certificate in End-of-Life Care Specialization
  • SHRM Senior Certified Professional (SHRM-SCP)

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