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Skills

  • Data analysis and reporting
  • Electronic health records (EHR) system implementation
  • Conflict negotiation
  • Insurance claims resolution
  • Customer service
  • Complaint resolution
  • Supervision
  • First Aid/CPR
  • Team building
  • System updates

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved results within 18 months.
  • Transported SAP to one year customer locations.
  • Explained treatment plans and payment options.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of standard project by initiative team, which resulted in method.
  • Collaborated with cross-functional teams.
  • Looked for industry trends on social media and through online sources.
  • Achieved excellent client satisfaction scores.
  • Boosted hospital collections by $15 over two years.

Summaries

  • 8 years of experience as a patient service representative.
  • Complete patient education is a success.
  • Patient Service Representative with extensive knowledge of framework.
  • Medical administrative professional with 16+ years of experience in patient care.
  • Accomplished Hospital Account Liaison.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Accomplished in client portfolio management.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Accomplished Hospital Account Liaison with expertise in managing insurance claims and reducing processing errors, delivering measurable improvements in hospital revenue cycle performance.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a data-driven feedback system that reduced client response times by 3 hours, driving a 50% improvement in partner satisfaction.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of program.
  • Consistently exceeded revenue growth targets by achieving 55% year-over-year increases in strategic hospital accounts.
  • Initiated and led a crisis management task force that minimized service interruptions during emergency situations, ensuring the hospital maintained a 28% compliance rate.
  • Developed targeted patient outreach programs that resulted in a 51% increase in post-treatment follow-ups.
  • Introduced a hospital compliance audit program that ensured 61% adherence to state and federal healthcare regulations across multiple facilities.
  • Collaborated with hospital leadership to design marketing campaigns, increasing patient referrals by 59%. Achieved and sustained top-tier client satisfaction.
  • Coordinated with marketing teams to develop targeted communication strategies that boosted outpatient referrals by 84% within 14 months.

Affiliations

  • Health Care Compliance Association (HCCA)
  • International Association of Administrative Professionals
  • Medical Group Management Association (MGMA)
  • International Council of Nurses
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Academy of Medical Administrators (AAMA)
  • American College of Healthcare Executives (ACHE)
  • National Association of Healthcare Access Management (NAHAM)
  • Project Management Institute
  • American Medical Group Association (AMGA)

Certifications

  • Healthcare Compliance Certification (CHC)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Advanced Life Support Certification (ACLS)
  • CompTIA Network+
  • Certified Healthcare Access Manager (CHAM)
  • Certified Specialist Managed Care (CSMC)
  • First Aid/CPR Certified
  • Certified Revenue Cycle Representative (CRCR)
  • SHRM Certified Professional (SHRM-CP)

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