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Skills

  • Client Safety and Well-being Monitoring
  • Process improvement
  • Budgets
  • Customer service
  • Team building
  • First Aid/CPR
  • Regulatory compliance
  • Operational improvement
  • Medicare and Medicaid applications
  • Program facilitation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Conducted investigatory interviews with potential abuse victims.
  • Achieved OSHA to enhance risk assessments.
  • Achieved results within 2022.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Advocated for systemic changes to adult protection laws, leading to state-wide reforms and improved oversight for caregiver certifications.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with category.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a compliance rate of 33% with regulatory standards.
  • Ability to assess needs, plan treatment, and facilitate group or individual counseling sessions.
  • Collaborated with mental health providers.
  • Achieved a 53% resolution rate.
  • Committed to advancing protective service protocols, continuously ensuring that vulnerable individuals have access to timely and quality care.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 25% reduction in case backlog through the development and implementation of a case prioritization workflow.
  • Patient Adult Protection Specialist who excels at client advocacy and has a broad understanding of community resources.
  • Achieved a 70% reduction in abuse recurrence.

Accomplishments

  • Championed a system-wide digital transformation initiative to improve data accuracy, leading to a 72% reduction in reporting errors.
  • Created a comprehensive resource network guide for Seattle, providing 12 individuals with access to essential services such as financial aid, housing, and healthcare.
  • Conducted chronic disease management coordination for 10 adults, leading to a 74% improvement in overall health outcomes within the population served.
  • Worked closely with legal teams to validate and verify evidence, resulting in successful case resolution for 9 vulnerable adults.
  • Conducted comprehensive audits of case files, identifying and rectifying compliance issues that reduced potential state fines by 7.
  • Collaborated with local agencies to implement customized safety plans for vulnerable adults, ensuring a 74% increase in incident-free outcomes.
  • Developed specialized crisis intervention training programs for first responders, leading to a 68% improvement in outcomes for adults in critical situations.
  • Collaborated with team of 6 in the development of method.
  • Produced data-driven reports that identified key trends in adult protection, facilitating policy changes that enhanced service delivery by 49%.
  • Successfully resolved 2 high-risk cases within designated timeframes, ensuring improved protection outcomes for adults in vulnerable situations.

Affiliations

  • Lions Club
  • Project Management Institute
  • Toastmasters
  • Freemason
  • American Marketing Association
  • Member, Elder Financial Exploitation Advisory Committee
  • National Adult Protective Services Association (NAPSA)
  • International Federation on Ageing (IFA)
  • Local Family Violence Coordinating Council (FVCC)
  • Founding Member, Elder Victimization Interdisciplinary Task Force

Certifications

  • Certified Medicaid Specialist (CMS) for Adult Care Services – process
  • First Aid/CPR Certified
  • ServSafe
  • Certified Health and Human Services Professional (CHHS) – process
  • Certification in Risk Assessment and Mitigation Strategies – category
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Adult Protection and Social Care Certification – program
  • Salesforce
  • NASW Accredited Domestic Violence Specialist (DVS) – National Association of Social Workers

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