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Skills

  • Customer service
  • Caregiver Training & Development
  • Sexual assault victim counseling
  • Crisis intervention strategies
  • Problem resolution
  • Organization
  • Case management and documentation
  • Group therapy specialist
  • Regulatory compliance
  • Skilled community-based case manager

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Provided comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Contributed to a published report.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with local authorities.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Conducted thorough investigatory interviews with potential abuse victims and their families, documenting findings and presenting them to Denver's legal authorities.
  • Authored public education materials.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Contributed to a 61% increase in referrals.
  • Achieved timely resolutions in adult protection scenarios.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Adult Protection Specialist and outstanding performer in vendor management and cross-functional collaboration.
  • Achieved a 53% resolution rate.
  • Achieved a 70% reduction in abuse recurrence.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a compliance rate of 33% with regulatory standards.

Accomplishments

  • Conducted chronic disease management coordination for 10 adults, leading to a 74% improvement in overall health outcomes within the population served.
  • Led cross-functional teams in crisis response efforts, resulting in 19% decrease in hospitalizations and emergency interventions for targeted vulnerable populations.
  • Created and maintained a detailed risk matrix for 3 ongoing client cases, supporting informed decision-making at all case-handling levels.
  • Collaborated with local agencies to implement customized safety plans for vulnerable adults, ensuring a 74% increase in incident-free outcomes.
  • Authored instructional guides and training materials, ensuring all team members were well-versed in state and federal compliance requirements.
  • Developed a case prioritization system that decreased the case backlog by 80%, improving overall response time in safeguarding efforts.
  • Developed community partnerships with metric to offer additional resources for at-risk adults.
  • Collaborated with social workers, medical professionals, and law enforcement to ensure seamless case handovers across departments, resulting in 21% decrease in procedural delays.
  • Played a key role in developing regional adult protection protocols that decreased case response time by 26% while maintaining legal compliance.
  • Championed a system-wide digital transformation initiative to improve data accuracy, leading to a 72% reduction in reporting errors.

Affiliations

  • Member, Texas Ombudsman Program for Senior Care Facilities
  • Elder Advocacy & Law Resources Center
  • Society of Human Resource Management
  • National Association of Social Workers
  • International Federation on Ageing (IFA)
  • American Psychological Association (APA) - Division 12 for Clinical Psychology
  • American Society of Safety Professionals
  • Volunteer Advocate, Office of the State Long-Term Care Ombudsman Illinois
  • Founding Member, Elder Victimization Interdisciplinary Task Force
  • American Public Human Services Association (APHSA)

Certifications

  • Certified Public Accountant
  • Certified in Elderly Legal Advocacy – standard
  • Aging Services Certification – American Society on Aging
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certification in Risk Assessment and Mitigation Strategies – category
  • Certification in Adult Abuse Risk and Protection Training – metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Medicaid Specialist (CMS) for Adult Care Services – process
  • Project Management Professional (PMP)

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