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Skills

  • Organization
  • Promotional Event Planning
  • Team Leadership
  • MS Office
  • Active listening to customer needs
  • Security systems
  • Conflict resolution
  • Upselling strategies
  • Inventory management
  • Customer Relationship Management (CRM)

Work Experiences

  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Management recognized me for providing outstanding customer service.
  • Organized displays and stocked shelves to draw customers' attention to specific items.
  • Adjusted pricing strategies.
  • Drove substantial sales with more than $17 in weekly revenue through suggestive selling and promoting add-on purchases.
  • Explained ServiceNow offerings to customers, including policies, restrictions, and refund policies.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased sales of procedure and process products by combining my proactive nature, knowledge of customer preferences, and active listening skills.
  • Used QuickBooks to compile data gathered from various sources.

Summaries

  • Workflow optimization in initiative settings and quality assurance in performance reporting settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Added 5 members to the loyalty program.
  • Flexible and approachable, with excellent time management and organizational skills.
  • Desire to apply previous experience to a new role with Beacon Labs and have a long-term positive impact on the company's operations.
  • PMP certified
  • Expert in framework with a strong aptitude for coordinated and launched.
  • Bringing 14 years of retail experience, including standard and procedure specialty departments, to the table.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Retail Seller with risk assessment and client relations abilities.

Accomplishments

  • Reduced customer wait times by 55% through the introduction of an efficient queue management system.
  • Increased seasonal product sales by 27% through the strategic placement and timing of in-store point-of-purchase displays.
  • Negotiated with local suppliers to secure better bulk pricing, contributing to a $50,000 reduction in monthly supply costs.
  • Led efforts to improve online product descriptions and searchability, resulting in 73% increase in eCommerce conversion rates.
  • Consistently met or exceeded individual sales targets by an average of 41% by focusing on customer needs and building rapport.
  • Simplified the end-of-day reconciliation process, cutting down closing time by 14 minutes and reducing transaction errors by 55%.
  • Developed and maintained personal customer relationships that led to a customer satisfaction rating of metric% on post-purchase surveys.
  • Increased cross-sell and upsell opportunities by coaching team members on presenting complementary products, leading to a 44% increase in average cart value.
  • Collaborated with the marketing team to launch an email campaign for store events, increasing participation by 3% and driving 28% higher sales during the event.
  • Created an incentive program for top-performing associates, which led to 56% improvement in staff retention and customer satisfaction.

Affiliations

  • Participant, Retail Seller Professional Development Program at Brightline (2017, Seattle)
  • Member, Shoplifting Prevention Academy of America (Joined 2017)
  • Attendee, Global Loss Prevention Conference (2024, Raleigh)
  • Member, Society of Retail Executives (SRE) (Joined 2017)
  • Certified Customer Service Professional (CCSP) (Obtained 2024)
  • Certification in Sales and Promotions Strategy from Vantage (2017)
  • Volunteer, Retail Industry Customer Experience Task Force (2021, Seattle)
  • Certified Retail Sales Manager Credential (CRSM) from Cedar Works (2015)
  • Volunteer, Cedar Works Retail Safety Committee (2019, Boston)
  • Loyalty Program Leader, Association of Customer Retention Experts (2015)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • Certified Visual Merchandiser (CVM) - Vantage
  • CPIM (Certified in Production and Inventory Management), 2021, Cedar Works
  • Shopper Insights Specialist Certification, Adobe Creative Suite
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • CompTIA Security+
  • Certified Public Accountant (CPA)

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