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Skills

  • Loyalty Program Implementation
  • Administrative support
  • Team management
  • Business operations
  • Active listening to customer needs
  • Cash handling and reconciliation
  • Promotional Event Planning
  • Team building
  • Time management
  • POS system (SAP) proficiency

Work Experiences

  • Assisted in reducing shrinkage.
  • Finished method of project, which resulted in procedure.
  • Achieved 58% growth in Microsoft Excel sales.
  • Achieved a 61% improvement in stock availability.
  • Was in charge of all tasks delegated to me, including client relations and quality assurance.
  • Saved money by developing functional solutions to process problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Answered 7 phone calls per three years to assist customers.
  • Used the metric register system to ring up customer purchases, process payments, and issue receipts.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Knowledge of QuickBooks in depth, as well as performance reporting and risk assessment abilities.
  • Accomplished Retail Seller with a track record of mentoring new employees, improving team productivity, and promoting an engaging and profitable sales floor environment.
  • Retail Seller who is responsible and friendly and can greet customers, listen to their needs, and promote merchandise with practiced care and attention to individual needs.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved monthly sales targets for HubSpot.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strong technical skills and experience in stakeholder engagement.
  • Workflow optimization in initiative settings and quality assurance in performance reporting settings.

Accomplishments

  • Developed and maintained personal customer relationships that led to a customer satisfaction rating of metric% on post-purchase surveys.
  • Improved customer satisfaction metrics by 51% by implementing a new customer service escalation protocol.
  • Increased cross-sell and upsell opportunities by coaching team members on presenting complementary products, leading to a 44% increase in average cart value.
  • Negotiated with local suppliers to secure better bulk pricing, contributing to a $50,000 reduction in monthly supply costs.
  • Assisted in new store set-ups and grand openings, contributing to Chicago's first-month revenue surpassing target goals by 39%.
  • Collaborated with the marketing team to launch an email campaign for store events, increasing participation by 3% and driving 28% higher sales during the event.
  • Trained new store associates on POS system operations, resulting in faster onboarding times and 75% reduction in errors.
  • Conducted daily product knowledge sessions, resulting in a monthly upsell increase of 59% across program.
  • Simplified the end-of-day reconciliation process, cutting down closing time by 14 minutes and reducing transaction errors by 55%.
  • Played a key role in the inventory management process, reducing stock discrepancies by 25% through tighter auditing controls.

Affiliations

  • Active participant in monthly Retail Seller Leadership Roundtable
  • Certified in Conflict Resolution and Complaint Management (2015) from Vantage
  • Loyalty Program Leader, Association of Customer Retention Experts (2015)
  • Member, North American Loss Prevention Professionals Network
  • Certification in Sales and Promotions Strategy from Vantage (2017)
  • Certified Specialist in Retail Analytics from Vantage (2019)
  • Volunteer, In-store Customer Engagement Practices Forum (2021, Boston)
  • Volunteer, Retail Industry Customer Experience Task Force (2021, Seattle)
  • Attendee, Global Loss Prevention Conference (2024, Raleigh)
  • Member, Shoplifting Prevention Academy of America (Joined 2017)

Certifications

  • American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Certified Merchandising Associate, Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Merchandise Planning & Forecasting Certification, Vantage
  • Certified Product Knowledge Specialist, Harbor & Co.
  • SAP Certified Application Associate
  • Customer Service Excellence Certification, metric, 2022
  • Certified Customer Sales Associate (CCSA), metric, 2018

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