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Skills

  • Problem resolution
  • Infrastructure planning
  • Operational improvement
  • Organization
  • Relationship development
  • Communications
  • Disaster recovery testing and implementation
  • Data Center Management
  • Program installations
  • Automated network monitoring tools (e.g., Nagios, PRTG)

Work Experiences

  • Achieved 78% faster internal collaboration.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with senior leadership.
  • Planned and implemented system system hardware and software upgrades, which resulted in standard.
  • Collaborated with senior leadership and external vendors to develop a cost-effective fiber-optic network installation strategy that improved bandwidth capacity by 78%.
  • Championed compliance with network-related regulations.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Achieved a 76% decrease in bandwidth costs.
  • Achieved 12% reduction in critical downtime episodes.

Summaries

  • Collaborated with cybersecurity teams to overhaul network defenses, reducing risks of cyberattacks by 61% and earning industry recognition with the Top Performer award in 2015. Strong advocate for proactive monitoring solutions.
  • Achieved 40% faster issue resolution.
  • Within Miscellaneous, senior Network Supervisor and outstanding performer in data analysis and team leadership.
  • Broad knowledge and experience in VoIP systems.
  • With a focused and creative approach, the resourceful System Administrator consistently responds to a wide range of technical challenges.
  • Advanced expertise in SD-WAN technology.
  • Achieved 8% uptime consistently.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved average savings of $16 over 6 months.
  • Achieved 24% faster network issue resolution.

Accomplishments

  • Standardized network security auditing processes, resulting in zero compliance violations during external audits for 9 consecutive years.
  • Managed network lifecycle upgrade projects, extending existing hardware life by 16 years and saving up to $2 in capital expenditures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced video conferencing stability across 3 offices by optimizing network layout, which resulted in 83% reduction of dropped call incidents.
  • Drove compliance with evolving international telecom regulations, ensuring 81% adherence and avoiding potential fines.
  • Identified and mitigated initiative, reducing downtime from 17 hours to 2 minutes.
  • Led a successful server migration to a cloud-based infrastructure which improved processing efficiency by 59% and cut overhead expenses by $5.
  • Directed a cross-functional team to streamline network monitoring processes, reducing mean time to resolution (MTTR) by 52%.
  • Coordinated network infrastructure upgrade, lifting bandwidth capacity by 48% and increasing service reliability for 12 users.
  • Managed a WAN optimization project that improved data transmission speeds by 27% while lowering latency across regional offices.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Lions Club
  • Member, Association for Computing Machinery (ACM)
  • Contributing writer for Networking Today Magazine, focused on bandwidth optimization
  • Certified Palo Alto Networks Cybersecurity Associate
  • Active member of the Business Continuity Institute (BCI), aiding disaster recovery policy creation
  • Active participant in industry webinars hosted by Wireless LAN Professionals
  • Member, Network Professional Association (NPA) dedicated to ethical standards and ongoing education
  • Active participant in the International Association of Network Engineers (IANE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • CompTIA Network+
  • CompTIA Security+ Certification
  • Google Certified Professional Cloud Architect
  • Aruba Certified Mobility Associate (ACMA)
  • Fortinet NSE 4 - Network Security Professional
  • Cisco Certified Network Associate (CCNA)
  • Certified Wireless Network Administrator (CWNA)
  • Certified Business Analysis Professional (CBAP)

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