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Skills

  • Communications
  • Conflict resolution
  • Maintaining confidentiality
  • Inventory management and auditing
  • Budgets
  • Improving office productivity
  • Interdepartmental communication
  • Strategic planning
  • Scheduling
  • Relationship development

Work Experiences

  • Organized and prepared framework reports for submission to Clerical Office Assistants using initiative and metric data.
  • Achieved a 53% reduction in information discrepancies.
  • Achieved a 70% improvement in departmental productivity.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Kept track of how much program supplies were being used and contacted vendors to place new orders.
  • Coordinated quarterly inventory audits.
  • Evaluated category and process data in order to provide customers with appropriate answers to procedure questions.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Compiled, edited, and proofread 12 compliance reports, ensuring timely submissions and surpassing audit standards.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Background in multi-line phone system operations.
  • Clerical Office Assistant with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Professional with client relations and team leadership fluency.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Adept at conflict resolution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable Clerical Office Assistant proficient in training new employees on office systems, improving department productivity by 64%. Highly skilled in streamlining onboarding processes and enhancing collaboration.
  • Meticulous Clerical Office Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Tableau.

Accomplishments

  • Implemented a new client contact database, which improved outreach efficiency by 81% and helped recover lost communication.
  • Reduced office supply costs by 31% by negotiating with new suppliers and introducing a more efficient tracking system.
  • Resolved product issue through consumer testing.
  • Worked in collaboration with multiple departments to facilitate office-wide communication, improving interdepartmental efficiency by 79%.
  • Assisted payroll team by confirming correct timesheet submissions, reducing errors in paycheck distribution by standard.
  • Reviewed, processed, and submitted expense reports for management, ensuring compliance with company policies and budgetary guidelines.
  • Maintained detailed and confidential records for over 2 clients, ensuring secure data management and compliance with company policies.
  • Collaborated with the IT department to ensure all office equipment functioned properly, leading to zero downtime in critical office operations.
  • Documented and resolved initiative which led to process.
  • Assisted in organizing and maintaining up-to-date and confidential employee records for 14 employees.

Affiliations

  • Project Management Institute
  • National Organization for Human Services (NOHS) - Office Support Affiliate
  • American Association of Administrative Professionals (AAAP)
  • National Association of Digital Administrators (NADA)
  • Association of Information Technology Professionals
  • Global Payroll Management Institute (GPMI)
  • National Notary Association (NNA)
  • Microsoft Office Specialist (MOS) Certification Holder
  • Lions Club
  • Society of Women Engineers

Certifications

  • Electronic Document Management (EDM) Specialist Certification from AIIM
  • Certified Administrative Professional (CAP) by IAAP
  • Certified Business Analysis Professional (CBAP)
  • Google Workspace Individual Certification
  • SHRM Certified Professional (SHRM-CP)
  • Basic Project Management Certification from ServiceNow
  • Basic Bookkeeping Certification by Meridian
  • Certified Information Privacy Professional (CIPP/US)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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