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Skills

  • Conflict resolution
  • Communications
  • Presentation and public speaking
  • Process improvement
  • Procedure marketing
  • Marketing understanding
  • Business operations
  • Team management
  • Operational improvement
  • Staff training

Work Experiences

  • Collaborated with technical teams.
  • Achieved 15% increase in sales.
  • Collaborated with marketing.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Collaborated with marketing and technical teams.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved results in 2019.
  • Closed $12 in sales for new data services.
  • Assisted clients with troubleshooting product issues.
  • Closed 10 high-value contracts with local businesses.

Summaries

  • Professional with quality assurance and client relations expertise who is organized and resourceful.
  • Boosted client conversion by 83%.
  • Accomplished sales representative, spearheading Workday telesales initiatives—boosting client conversion by 75% through innovative lead generation techniques.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished sales representative.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Achieved results in 2015.

Accomplishments

  • Created and delivered 14 high-impact presentations to stakeholders that underscored the benefits of core product solutions, driving a 79% revenue boost.
  • Strengthened vendor relationships in 6 regions, expanding product portfolio and improving market penetration by 54%. This provided coverage to Austin.
  • Developed training materials and led sessions for new hires, reducing onboarding duration by 6 weeks and improving early-stage sales productivity by 85%.
  • Executed high-touch customer follow-ups that contributed to a 67% reduction in account churn, securing contract renewals for high-value clients.
  • Developed and implemented effective pricing strategies that contributed to exceeding quarterly revenue targets by $2.
  • Collaborated with cross-functional teams to design promotional offers, resulting in an method between one year that boosted sign-ups by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered targeted presentations and demos to over 11 key accounts, leading to a 65% increase in revenue over three years.
  • Optimized outbound call lists by applying customer segmentation techniques, which improved sales effectiveness and increased closed opportunities by 29%. Efficiently managed territory covering Phoenix.
  • Utilized customer feedback for service enhancements, contributing to a 22% reduction in recurring customer service escalations.

Affiliations

  • Project Management Institute
  • National Association of Social Workers
  • Salesforce Certification - Exprience in CRM and customer data management
  • Digital Marketing Institute (DMI) - Digital Marketing Certification to support telesales initiatives
  • Professional Association for Customer Engagement (PACE) - Engaged in optimizing customer engagement strategies
  • Society of Competitive Intelligence Professionals (SCIP) - Enhanced skills in competitor research
  • Rotary International
  • International Business Communication Standards (IBCS) - Focus on clear communication methods for sales
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+ Certification
  • Cisco Certified Network Associate (CCNA)
  • Telecom Management Certification
  • Google Sales Academy Certificate in Cloud Solutions
  • Certified Sales Professional (CSP) by Lakeside Partners
  • Certified Digital Marketing Sales Professional
  • Salesforce Sales Cloud Consultant
  • Negotiation Skills Certification by Beacon Labs
  • First Aid/CPR Certified
  • CompTIA Network+

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