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Skills

  • Stakeholder engagement
  • Organization
  • Communication skills for technical audiences
  • TCP/IP protocol
  • Microsoft Exchange
  • Team building
  • Method equipment
  • Data visualization using ServiceNow
  • Business analysis
  • Agile/Scrum Methodologies

Work Experiences

  • Assisted in the deployment of scalable infrastructure.
  • Assisted in the design, implementation, and maintenance of database structures, resulting in improved query performance by 56%.
  • Oversaw the use of a variety of databases, as well as the configuration, installation, and upgrade of new ones.
  • Achieved a 64% increase in customer satisfaction.
  • Avoided costly outages.
  • Assisted in server monitoring and administration tasks, identifying and escalating critical issues that avoided potential downtime worth $5.
  • Was in charge of the organization's computer systems and intranet development and maintenance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Assisted in the design of database structures.

Summaries

  • Conducted an internal audit.
  • Contributed to a 76% enhancement in system stability.
  • Achieved zero downtime during updates.
  • Automated repetitive tasks to increase team productivity by 64%.
  • Capable of designing scalable systems.
  • Achieved a 55% improvement in overall system response times.
  • Adept at automating tasks to reduce human error.
  • Achieved a reduction in outage times by 3 hours.
  • Collaborated with development and operations teams.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Conducted system benchmarking during performance tests, identifying key areas for optimization that improved performance by 54%.
  • Optimized system memory usage on QuickBooks, increasing processing capability by 78% and minimizing resource strain.
  • Enhanced network performance by deploying new protocols, reducing latency by 23%.
  • Coordinated with senior engineers to administer system upgrades, achieving 52% improvement in service scalability.
  • Spearheaded continuous integration tasks through automated workflows, minimizing code error rates by 18%.
  • Collaborated with software developers to ensure seamless integration of new features, decreasing implementation errors by 55%.
  • Developed Linux shell scripts for automated task management, reducing manual intervention by 56%.
  • Worked on network configuration testing that led to improved throughput performance by 57%, benefitting interdepartmental communications.
  • Maintained and monitored high-traffic web systems, ensuring the availability of services at 52% uptime.
  • Performed stress testing on QuickBooks, which uncovered critical issues and improved system reliability under heavy demand by 42%.

Affiliations

  • Information Systems Security Association (ISSA)
  • Rotary International
  • Institute of Electrical and Electronics Engineers (IEEE)
  • International Council of Nurses
  • Lions Club
  • Project Management Institute (PMI)
  • Agile Alliance
  • American Productivity & Quality Center (standard)
  • Freemason
  • National Cybersecurity Student Association (NCSA)

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • CompTIA Security+
  • LPI Linux Essentials Certification
  • Certified Jenkins Engineer (CJE)
  • Professional Scrum Master I (PSM I)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Docker Certified Associate (DCA)
  • First Aid/CPR Certified
  • CompTIA Linux+

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