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Skills

  • Regulatory compliance
  • Relationship development
  • Supervision
  • Repair request management
  • First-year student support
  • Dispute resolution tactics
  • Collaboration with Campus Resources
  • Project organization
  • Communications
  • Crisis management leadership

Work Experiences

  • Achieved a 51% increase in applicants.
  • Achieved a Excellence Award for residential life.
  • Achieved a 17% reduction in policy violations.
  • Collaborated with campus departments.
  • Achieved 20% higher staff retention.
  • Conducted monthly walkthroughs of residential halls.
  • Conducted individual coaching sessions.
  • Consulted with housing administrators on security upgrades.
  • Conducted monthly emergency drills.
  • Contributed to a 25% reduction in theft incidents.

Summaries

  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Achieved a 60% decrease in early move-outs.
  • Clear understanding of strategic planning and stakeholder engagement as well as quality assurance training.
  • Achieved a 19% increase in resident participation.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Amplified community awareness.
  • Contributed to a 81% rise in resident GPA.
  • Built rapport from day one.
  • Adept at coordinating large-scale move-in operations for over 2 residents while ensuring a smooth onboarding experience and building rapport from day one.
  • Within Miscellaneous, senior Graduate Resident Coordinator and outstanding performer in project management and client relations.

Accomplishments

  • Hosted 'Student-Life Balance' workshops, in collaboration with campus health services, increasing participation rates by 12 students.
  • Implemented a comprehensive housing compliance audit, ensuring 73% adherence to city regulations and reducing violations to zero during 2019.
  • Coordinated emergency evacuation drills and training, improving resident preparedness and reducing emergency evacuation times by 6 minutes.
  • Developed and deployed a leadership training workshop for Resident Assistants, increasing staff retention by 54% over 6 months.
  • Improved the accuracy of administrative records for procedure, reducing errors by implementing Power BI in record-keeping processes.
  • Designed and executed a programming calendar that featured over 17 diverse events, leading to 47% resident satisfaction.
  • Mentored first-year graduate students through peer support programs, boosting retention by 41% in 2023.
  • Documented and resolved framework which led to metric.
  • Organized and facilitated crisis intervention training for staff to better handle emergency situations, resulting in successful management of 3 critical incidents.
  • Collaborated with student conduct and campus police to address legal issues affecting housing, reducing incident reports by 27% in 2018.

Affiliations

  • Panelist, Regional Symposium on Campus Security and Student Welfare - 2015
  • Society of Human Resource Management
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Project Management Institute
  • Volunteer, Campus Community Engagement Office - Promoting Residential Life
  • Freemason
  • Campus Greek Life Coordinator for category
  • Mentorship program coordinator, Summit Group
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • Safe Zone LGBT+ Ally Training Certification, Summit Group, 2020
  • Fundamentals of Sustainability and Environmental Leadership, Jira, 2018
  • Certified Residence Hall Professional Ironclad Systems, 2017
  • Advanced Resident Engagement Techniques Certification, Summit Group, 2022
  • Crisis Prevention and Intervention Certification, 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Talent Development (CPTD) 2019
  • ACUHO-I Housing Facilities Management Certificate, 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma-Informed Care Certification for Higher Education, Summit Group, 2024

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