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Skills

  • Tax preparation
  • Problem resolution
  • Excellent grammar
  • Territory Sales Experience
  • Computer literate
  • Credit and collections
  • Client-focused
  • Product ordering
  • Internal auditing
  • Positive learning process

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Captioned 15 video minutes per day.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in maintaining an organized caption archive.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Method helped me achieve $185,000.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 8 hours of error-free live captioning.
  • Solved framework issues, improved operations, and provided excellent customer service.

Summaries

  • Applied FCC compliance knowledge.
  • Extensive knowledge of converting data from paper to digital formats.
  • A well-organized Word Processor who is dedicated to adhering to security policies.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Adept at maintaining up-to-date caption archives, improving retrieval and asset management efficiency by 16% for future use.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated efficiently with cross-functional technical teams to quickly resolve live captioning software glitches, reducing downtime by 72%.
  • Accomplished at managing live captioning for virtual conferences, providing real-time solutions that decrease informational delays by 65%.
  • Achieved a 15% reduction in caption error rates.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Resolved product issue through consumer testing.
  • Designed a training program on using Workday for new captioning agents, reducing onboarding time by 84%.
  • Processed requests for caption edits within two years, improving customer satisfaction rates by 53%.
  • Documented and resolved procedure which led to process.
  • Collaborated with the IT team to troubleshoot and resolve caption placement issues, improving usability across 2 video platforms.
  • Created a workflow solution that reduced captioning bottlenecks by 77% improving delivery timelines for multiple projects.
  • Championed accessibility initiatives by providing expert advice on best practices for closed captioning and subtitling.
  • Processed live captioning requests for real-time events maintaining 46% accuracy under tight deadlines.
  • Trained junior caption agents on advanced formatting techniques, contributing to a 81% reduction in errors across the team.
  • Cross-referenced video scripts to ensure caption accuracy for 14 hours of programming per month.

Affiliations

  • International Journal of Speech Technology (IJST) Editorial Board
  • National Association of Broadcasters (NAB)
  • American Society of Safety Professionals
  • Professional Copy Editors’ Society (PCES)
  • Speech-to-Text Institute (STTI)
  • Visual Media Accessibility Association (VMAA)
  • Project Management Institute
  • Association for Education and Accessibility (AEA)
  • National Council on Communication Disorders (NCCD)
  • International Council of Nurses

Certifications

  • Certified Speech-to-Text Provider (CSTP) - American Speech-Language-Hearing Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Closed Captioning Techniques Certification - Northwind
  • Professional Captioning and Subtitling Certification - program
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certificate in Media Caption Standards - Vantage

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