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Skills

  • CRM Systems
  • Relationship development
  • Kennel cleaning and sanitizing methods
  • Problem resolution
  • Pet charting information
  • Process improvement
  • Communications
  • Budgets
  • Internal auditing
  • Contract auditing

Work Experiences

  • Created effective schedules and delegated work based on personnel strengths and knowledge to manage efficient workflows.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and coordinated.
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
  • Met consistent growth targets through proper forecasting and scalability-focused business planning.
  • Convened regular meetings with team leaders and front-line employees to communicate critical operational information and new goals.
  • Achieved 56% faster integration time.
  • Improved department operations by identifying and implementing numerous opportunities to streamline processes and eliminate waste.

Summaries

  • Expert at resolving complex problems and implementing proactive operational changes.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Department Head is a multi-talented Department Head who is consistently rewarded for planning and operational improvements.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Delivered company-wide change management programs, securing buy-in from 2 regional offices and increasing employee morale by 52%.
  • Resolved product issue through consumer testing.
  • Managed
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Design: Responsible for creative design for prominent framework.
  • Initiated
  • Collaborated with team of 3 in the development of procedure.
  • Authored and implemented standard operating procedures (SOPs) resulting in a 34% reduction of repetitive errors in team leadership.
  • Designed and implemented a revenue growth strategy resulting in a 81% increase in the overall department budget.
  • Documented and resolved initiative which led to metric.

Affiliations

  • Global Leadership Development Academy – 2024 Cohort
  • Center for Creative Leadership – Participant of Leadership Development Program 2019
  • International Council of Nurses
  • National Association of Social Workers
  • Small Business Council of America – Board Advisory Role
  • Lions Club
  • Freemason
  • Toastmasters
  • American Marketing Association
  • Rotary International

Certifications

  • CompTIA Network+
  • Executive Certificate in Strategic Decision-Making & Risk Management - Lakeside Partners, 2018
  • Certified Business Analysis Professional (CBAP) – Brightline, 2015
  • Lean Practitioner - Summit Group, 2022
  • ITIL® Foundation Certificate in IT Service Management - Meridian, 2021
  • Certified ScrumMaster (CSM) - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Balanced Scorecard Certification - Cedar Works

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