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Skills

  • Invoice preparation
  • Organization
  • CCTV
  • Planning and coordination
  • Customer service
  • Customer issue resolution
  • Quality inspection
  • Project organization
  • MS Office
  • Shipment processing

Work Experiences

  • Kept my procedure knowledge up to date by doing cross-functional collaboration and data analysis.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Asana was delivered to customer locations by me.
  • Collaborated with senior leadership to conduct monthly reviews of fulfillment trends, leading to strategic shifts that improved overall order throughput by 20% over three years.
  • Achieved recognition during a critical period.
  • Assisted the finance team by accurately updating order status for invoicing, ensuring billing compliance and on-time payments from clients.
  • Collaborated with senior leadership.
  • Double-checked outgoing packages and documents for compliance with customer orders and requests.
  • Was in charge of all tasks delegated to me, including risk assessment and performance reporting.
  • Boosted on-time delivery to 24%.

Summaries

  • Adept at liaising with external partners.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Metric, framework, and standard are all available.
  • Skilled at strategic planning, with Microsoft Excel training and a thorough understanding of Miscellaneous operations and best practices.
  • Knowledge of Asana in depth, as well as quality assurance and process improvement abilities.
  • Order Processing Representative and team leader with 8 years of experience in process settings.
  • Ability to recognize standard issues and integrate category solutions to achieve process.
  • Strong technical skills and experience in workflow optimization.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Order Processing Representative.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Implemented an order tracking system for VIP clients, reducing inquiry response time by 70% and improving client satisfaction rates.
  • Collaborated with the supply chain department to improve order forecasting, resulting in a 65% decrease in backordered products.
  • Awarded Excellence Award for exceeding order accuracy and processing benchmarks, maintaining 67% customer satisfaction over 2023.
  • Led quality assurance checks on over 18 orders per month, identifying potential errors before fulfillment and avoiding customer dissatisfaction.
  • Collaborated with the operations team to review and categorize shipping reports, achieving a 40% reduction in freight-related errors.
  • Managed the resolution of vendor shipping issues for high-priority accounts, preventing 17 missed deliveries over 6 months.
  • Coordinated with warehouse and logistics teams during peak season, ensuring deliveries stayed on time and reducing customer complaints by 72%.
  • Reduced order processing time by 70% through the adoption of ServiceNow for automated order entry and status updates.
  • Utilized system to manage order discrepancies, reducing fulfillment delays by 79% through quick resolution strategies.
  • Developed and maintained strong working relationships with logistics providers, resulting in freight cost reduction by 69% for key accounts.

Affiliations

  • Active contributor to the Order Processing Professionals Association (OPPA), exchanging best practices to reduce order returns and improve accuracy.
  • Vice President of system Supply Chain Club, managing order processing simulation workshops for club members.
  • Continuing education in Advanced Logistics Systems through the Institute for Business and Trade Columbus, aimed at improving vendor collaboration.
  • Enrolled in ongoing professional development courses through the International Association for Inventory Control Systems (IAICS).
  • Graduate of the Supply Chain Leadership Development Program at Harbor & Co., with a focus on communication within multi-stage order processing.
  • Member of the Council of Supply Chain Management Professionals (CSCMP), deepening expertise in resolving logistics bottlenecks and streamlining order tracking.
  • Certified E-Commerce Specialist by the Electronic Retailing Association (ERA) with a focus on order fulfillment for online retail operations.
  • Owner of a Certificate in Customer Order Management from the Customer Service Institute of America (CSIA).
  • As a member of the Warehouse Education Research Council (WERC), consistently implementing best practices to streamline order fulfillment.
  • Participated in regional Supply Chain Roundtable 2023, discussing the latest solutions in digital order management.

Certifications

  • Microsoft Office Specialist (MOS)
  • Certified Distribution Manager category
  • Customer Service Management Certification in Supply Chain
  • Certified Order Fulfillment Specialist (COFS) standard
  • Project Management Professional (PMP)
  • Certified eCommerce Specialist (CeES) process
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Supply Chain Professional (CSCP)
  • APICS Certified in Production and Inventory Management (CPIM)
  • Certified Material Handling and Operations Professional (CMHOP)

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