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Skills

  • Proficient in Workday
  • Issue resolution
  • Computer literate
  • Customer service excellence
  • Credit card payment processing
  • Physical Strength
  • Loss prevention
  • Register balancing
  • Spirit, wine and beer expertise
  • Bagging assistance

Work Experiences

  • Looked over weekly sales circulars and kept track of price changes.
  • Compiled statistics and reported earnings during the work shift.
  • Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.
  • Used Microsoft Excel to create and submit end-of-shift reports.
  • Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages.
  • Used Tableau to draft and submit end-of-shift reports.
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
  • Helped customers by answering their questions and completing their requests.
  • Greeted them and gave them product information as customers entered.
  • Am in charge of issuing receipts, refunds, change, and tickets.

Summaries

  • Customer service and initiative POS software training.
  • Customer-focused cashier with 18 years of experience assisting customers with transactions.
  • Friendly cashier with over 14 years in the retail industry.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Increased sales in the past by promoting current deals.
  • Experienced system Cashier with over 15 years in the retail industry.
  • Cashier who is trustworthy and dedicated, with 7 years of experience serving customers and running the register.
  • Proven track record of carefully managing funds to minimize inconsistencies.
  • With a commitment to efficiency and accuracy, I am skilled at team leadership.
  • Hardworking Cashier with a strong background in metric environments, as well as a high level of accuracy and efficiency.

Accomplishments

  • Helped reorganize store sections to promote high-demand products, increasing visibility and boosting sales by 31%.
  • Cross-trained in multiple areas including bagging, inventory, and returns, reducing employee churn rate by 19% over 17 months.
  • Reduced transaction processing time by 51% by streamlining checkout procedures during peak hours.
  • Streamlined day-end closing procedures, reducing reconciliation time by 37% without compromising accuracy.
  • Collaborated with the accounts team for final day-end reports, improving the close-out process by 26% in 2021.
  • Resolved product issue through consumer testing.
  • Received Outstanding Service Award for maintaining a 27% or higher customer satisfaction rating based on post-purchase surveys in 2018.
  • Trained and mentored 2 employees.
  • Went above and beyond in resolving customer complaints, helping to achieve a 79% customer retention rate during 2023.
  • Proactively communicated with customers about ongoing promotions, resulting in a 41% increase in promo-related purchases.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Local Grocers Association the Northeast
  • National Retail Federation (NRF)
  • National Association of Sales Professionals (NASP)
  • Cash Handling Certificate CPA
  • American Management Association – Retail Focus
  • Retail Compliance Association the Pacific Northwest
  • Freemason
  • Retail Leaders Circle the Southeast
  • American Society of Safety Professionals

Certifications

  • Safe and Secure Transactions Certification by Vantage
  • Apple Certified Associate (ACA)
  • Conflict Resolution Certification by Lakeside Partners
  • Certified Retail Industry Associate by The Retail Industry Academy
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Cashiering Certificate by Beacon Labs
  • Stores Front-End Operational Manager Certificate by Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Award for Excellence in Customer Service by Brightline
  • Project Management Professional (PMP)

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