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Skills

  • Delivery Routing System (DRS)
  • Delivery records
  • Effective information delivery
  • Product delivery
  • Delivering generators
  • Mail-sorting and delivery sequence
  • Receiving deliveries
  • Healthcare delivery systems
  • Program Delivery
  • Livestock feeding proficiency

Work Experiences

  • Was in charge of 10 employees who were responsible for 17 residents.
  • Increased patient satisfaction by 8% within 18 months.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 9%.
  • Contributed to enhanced resident safety and wellbeing.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Coordinated and facilitated regular family-staff meetings to resolve issues, proving to decrease resident complaints by 36%.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Conducted cross-training initiatives.

Summaries

  • A results-driven leader with a commitment to improving assisted living quality through resident engagement and targeted activity programs that have yielded a 73% improvement in participa-tion.
  • Clear understanding of risk assessment and vendor management as well as quality assurance training.
  • Automated previously manual processes.
  • Staff development that results in high-performing teams has been recognized.
  • Exceptional communicator and proven problem solver.
  • Assisted Live Coordinator with 4 years of successful risk assessment and stakeholder engagement experience.
  • Within Miscellaneous, senior Assisted Live Coordinator and outstanding performer in project management and process improvement.
  • Develop and lead an office staff that is productive and efficient.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.

Accomplishments

  • Redesigned onboarding and training protocols for new hires, reducing overall training time by 38% and increasing staff competency ratings by 39%.
  • Increased compliance with state and federal health regulations by 74% through consistent staff training and procedure audits.
  • Facilitated communication between residents and their families, achieving a 69% decrease in resolution time for reported concerns.
  • Streamlined care coordination with interdisciplinary teams, improving treatment response time by 80% and reducing critical incidents by 67%.
  • Conducted comprehensive safety audits, improving resident safety outcomes by 74% and reducing fall risks by 73%.
  • Created family outreach programs that improved family engagement in resident care planning by 54%, boosting well-being scores.
  • Coordinated volunteer and therapy programs that contributed to a 28% improvement in resident mood and behavior.
  • Applied infection control protocols consistently, achieving a 54% reduction in annual illness outbreaks.
  • Documented and resolved initiative which led to metric.
  • Led conflict resolution sessions among residents and staff, facilitating a 23% improvement in community relations.

Affiliations

  • National Center for Assisted Living (NCAL)
  • American Geriatrics Society (AGS)
  • National Alliance for Direct Support Professionals (NADSP)
  • Society for Healthcare Risk Management
  • Assisted Living Federation of America (ALFA)
  • National Association of Nutrition Professionals (NANP)
  • National Alliance on Mental Illness (NAMI)
  • American Society on Aging (ASA)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • National Stroke Association

Certifications

  • Licensed Practical Nurse (LPN) Certification - Massachusetts
  • Certified in Infection Control and Epidemiology (CIC) – Certification Board of Infection Control and Epidemiology (CBIC)
  • CPR and AED Certification - American Red Cross
  • Assisted Living Medication Tech (ALMT) – Washington Board of Nursing
  • Certified Dementia-Friendly Leader (CDFL) - Vantage
  • Fall Prevention Specialist Certification - National Council on Aging (NCOA)
  • Certified Memory Care Healthcare Professional (CMCHP) - Vantage
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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