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Skills

  • Process refinement to reduce translation errors by 39%
  • Multilingual client communication
  • Efficient management of multilingual conference calls
  • Multilingual proficiency in Japanese, Spanish, and French
  • Technical accuracy in documentation translation
  • MS Office
  • Development of localization strategies for new market entry
  • Simultaneous interpretation
  • Team management
  • Project organization

Work Experiences

  • Collaborated with product developers to ensure accurate localization of Jira, leading to 50% user adoption growth post-launch across bilingual markets.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted quality assurance by 83%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advised on cultural sensitivities in international media campaigns, improving the global sentiment by 53% in focus group tests in 2016.
  • Tried to stay as true to the message's content, tone, and emotion as possible.
  • Assisted with the localization of e-learning platforms.
  • Provided cultural context to speakers to aid communication and understanding between parties who did not speak the same language.
  • Advised on cross-border communication strategy.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Bringing in-depth cultural context and idiosyncrasies knowledge.
  • Adept at translating and localizing technical content.
  • Achieved financial impacts of $8.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advised government departments on cross-border communication strategies, contributing to a 73% improvement in international relations and diplomacy.
  • Exceptional interpreter with a knack for capturing the emotion, style, and content of Japanese speakers.
  • Created vocabulary databases.
  • Language Consultant is a multi-talented Language Consultant who is consistently rewarded for planning and operational improvements.
  • Contributed to a 37% increase in post-launch user retention.
  • Achieved Top Performer for excellence in technical translation, delivering accurate and insightful documentation that effectively communicates complex terminologies.

Accomplishments

  • Provided linguistic expertise during a rebranding project, ensuring that new brand voice guidelines were accurately represented in 15 languages.
  • Documented and resolved framework which led to metric.
  • Designed and conducted regular linguistic audits for the localized versions of websites, leading to a 76% improvement in SEO performance across 3 regions.
  • Conducted linguistic testing for software localization projects, ensuring compatibility and zero-locale-specific errors, resulting in 9 successful deployments across 16 markets.
  • Reviewed and refined translation workflows with AI assistance, enhancing translation accuracy by 72% across 13 languages.
  • Collaborated on a multi-phase localization strategy aimed at breaking into the Northeast markets, assisting in the generation of $7 in new sales revenue in 2019.
  • Optimized the translation of e-learning modules, increasing user engagement by 54% across the Midwest markets in 2021.
  • Proactively identified and resolved linguistic discrepancies in compliance documentation, preventing potential legal conflicts and reducing correction times by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported the localization team using industry-specific CAT tools, improving translation speed and accuracy while maintaining a client satisfaction rate above 66%.

Affiliations

  • International Scientific Translation Association (ISTA)
  • CERTIFIED PROFESSIONAL TRANSLATOR (CPT) designation holder
  • International Medical Informatics Association (IMIA) Member
  • ProZ.com Professional Translator Certification
  • Localization World Conference Panelist
  • American Society of Safety Professionals
  • Jaycees
  • Member of the International Association of Conference Interpreters (AIIC)
  • National Association for Bilingual Education (NABE)
  • Technical Translator for the Translators without Borders Initiative

Certifications

  • Google Ads Certification, Google
  • DTP (Desktop Publishing) Specialist Certification – Lakeside Partners
  • Certified Localization Professional (CLP) – Globalization and Localization Association (GALA)
  • Multimedia Localization Certification – Localization Industry Standards Association (LISA)
  • Cisco Certified Internetwork Expert (CCIE)
  • HubSpot Content Marketing Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Translator method – National Accreditation Authority for Translators and Interpreters (NAATI)
  • Content Localization Specialist Certification – Globalization Localization Association (GALA)
  • ISO 14001 Environmental Management Certification – International Organization for Standardization (ISO)

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