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Skills

  • Cost-reduction initiatives
  • Organization
  • Staff management
  • C-Suite advisory support
  • Business operations
  • Bookkeeping
  • Supervision
  • Continuous Improvement Initiatives
  • Documentation and control
  • Interdepartmental collaboration

Work Experiences

  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Consistently met or exceeded all KPIs.
  • Analyzed quarterly business performance data and provided actionable insights that increased profitability by $15 in one year.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Achieved $12 in yearly overhead cost savings.
  • Collaborated in the execution of leadership retreats and board meetings, ensuring full alignment on key decisions and future goals.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Effectively managed costs and billing, as well as financial discrepancies, by using procedure software to organize account information.

Summaries

  • Miscellaneous administrative office management, related regulatory guidelines, and client relations certified PMP and Chief of Staff Member.
  • Highly skilled in risk assessment terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Achieved 32% higher employee engagement scores.
  • Professional in office management and administration with 4 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Chief of Staff Member who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Tableau expert with database management experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Designed succession planning strategy, mentoring 11 of high-potential leaders, resulting in 54% internal promotion rate.
  • Managed $6 in budgetary resources for compliance, optimizing spending and achieving 51% under budget.
  • Consolidated communication channels between departments, reducing project handover delays by 5 days and improving overall workflow.
  • Facilitated leadership offsite meetings to define and align the company's roadmap with market trends for the coming 14 quarters.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed all aspects of a 2020 company acquisition, ensuring a seamless integration that saved $14 in transition costs.
  • Established partnerships with key stakeholders, enhancing business development opportunities and contributing to company growth by 31%.
  • Directed budget forecasting and analysis for human resources to ensure alignment with the strategic goals and achieving 26% of financial targets.
  • Served as a key liaison between C-suite and departmental leads, driving communication and ensuring strategic priorities were achieved within projected timelines.
  • Revised departmental KPIs, aligning them with overall company objectives, which resulted in an increase of 33% in key metrics.

Affiliations

  • Association for Computing Machinery
  • National Association of Social Workers
  • Rotary International
  • Participant in the Executive Leadership Council (ELC), focusing on cultivating effective C-suite leadership communication and directives.
  • Collaborator with the Organizational Design Forum (ODF), structuring internal organizations and achieving operational savings.
  • Affiliate with the Business Strategy and Execution Forum (BSEF), emphasizing strategic alignment and leadership execution best practices.
  • Member of the Operations Research Society of America (ORSA), involving solutions to operational challenges with data-driven analytics.
  • Member of the Society for Human Resource Management (SHRM) with a concentration in employee engagement and retention strategies.
  • Founding Member of Leaders in Tech, fostering leadership across emerging technology platforms and solutions.
  • Affiliate member of the National Association of Business Economists (NABE), focusing on business performance insights and economic trends.

Certifications

  • Certified Corporate Financial Planning & Analysis Professional (FP&A) - Association for Financial Professionals
  • Certified Business Analysis Professional (CBAP)
  • Risk and Compliance Management Certification - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Negotiation Techniques Certification – 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • Cybersecurity Leadership Certificate – procedure
  • ServSafe
  • CompTIA Security+
  • Certified Chief of Staff (CoSC) – Harbor & Co.

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