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Skills

  • Agile methodology
  • Test implementation
  • Client relations strength
  • Insurance policy review
  • Types 14 wpm
  • Upselling techniques
  • CallSelect communication systems
  • Adept at performing analysis
  • Medical terminology knowledge
  • Claims analysis

Work Experiences

  • Aligned team processes with industry best practices.
  • Established voting system standards and requirements, and worked with state and county elected officials to meet them.
  • Collaborated closely with the development team to implement continuous testing strategies, reducing testing cycle time by 4%.
  • Performed standard inspection of the first article, first pallet, and random sampling inspection to customer standards.
  • Aligned QA workflows with organizational priorities.
  • Increased productivity and boosted workflows by effectively resolving method issues with stakeholder engagement and risk assessment.
  • Filled out deviation forms and recorded inspection findings, collaborating with quality team members and department managers to put procedures in place.
  • Achieved a 84% reduction in production defects.
  • Was able to solve major quality issues by putting in place effective plans.
  • Achieved a 54% reduction.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Interpersonal and collaboration skills are strong.
  • Communication, organizational, and time management skills are exceptional.
  • Strengths in budget management and cross-functional collaboration backed up by Customer Service training.
  • Asana expert and Tableau user.
  • Quality Assurance Specialist is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • With 10 years of experience, I'm a knowledgeable Quality Assurance Specialist.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Employee who is bilingual and trustworthy.

Accomplishments

  • Streamlined
  • Ensured
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Planned
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Contributed to a 18% drop in shoplifting through increased awareness and intervention measures.
  • Adapted

Affiliations

  • International Association for Quality and Productivity (IAQP)
  • American Marketing Association
  • Society of Human Resource Management
  • Test Innovators Community - Featured Contributor
  • Lions Club
  • Certified Quality Auditor (CQA) 2023 - American Society for Quality (ASQ)
  • Association for Software Testing (AST)
  • QA Lead Network - Professional Forum Contributor
  • American Council for Testing and Quality (ACTQ)
  • International Cost Engineering Council (ICEC) - Testing Standards Advocate

Certifications

  • Certified Software Testing Professional (CSTP) - metric
  • Certified Business Analysis Professional (CBAP)
  • Certified ISO/IEC 20000 Lead Implementer - category
  • Google Certified Professional Cloud Architect
  • Certified Quality Improvement Associate (CQIA) - 2021
  • Sales Manager Certificate
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Lead Software Quality Engineer (CSQE) - process
  • Certified Automation Tester (CAT) - Salesforce

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