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Skills

  • Executive presentations
  • Extremely organized
  • Business Administration
  • Credit and collections
  • Public speaking
  • Clerical support
  • Writing reports
  • Data Management
  • Data analysis
  • Scheduling and calendar management

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Head Secretarys and clients.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • With over 16 years of experience in the procedure industry, I am committed to organization and collaboration.
  • Trained in Adobe Creative Suite and possesses exceptional strategic planning abilities.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Design and development of successful standard embedded software applications in the past.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Head Secretary is an attentive and personable administrative support professional with 16 years of experience in fast-paced office environments.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.

Accomplishments

  • Maintained office operation standards by ensuring all office equipment and software were updated and functional, reducing equipment downtime by 16%.
  • Handled a daily average of 11 inbound and outbound communications professionally while prioritizing requests based on urgency and relevance.
  • Collaborated with team of 11 in the development of procedure.
  • Implemented new filing system and digitized archives, reducing retrieval time by 67% and improving document accessibility for the entire staff.
  • Designed and presented executive-level presentations and reports, leading to informed decision-making on method completed in 2020.
  • Acted as liaison between senior leadership and departmental teams, ensuring all communications were clear, timely, and actionable for smooth operations.
  • Improved appointment scheduling efficiency by organizing 14 daily appointments and reducing scheduling conflicts through coordination with multiple departments.
  • Utilized Jira to streamline document creation, drastically reducing the production time for proposals and presentations by 25%.
  • Coordinated travel and accommodation plans for senior executives, managing budgets effectively and saving an average of $13 per trip.
  • Documented and resolved system which led to method.

Affiliations

  • American Marketing Association
  • American Society of Administrative Professionals (ASAP)
  • Google Workspace Certified Administrator (2020)
  • Member of Local Chamber of Commerce - Professional Networking Program
  • Business and Professional Women’s Foundation (BPW) - Local Chapter Participation
  • Member, Junior League of Portland – Organizational & Leadership Development
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) Affiliate Membership
  • National Association of Parliamentarians (NAP) – Membership in Governance
  • Phi Theta Kappa Honor Society – Business & Administrative Services Chapter

Certifications

  • Certified Corporate Secretary (CCS) - Focuses on governance, legal, and corporate secretarial duties for senior-level professionals.
  • Purchasing and Supply Chain Management Certification - From Harbor & Co., for managing administrative material procurement and vendor coordination.
  • Advanced Business Writing Certification - Offered by Meridian, to ensure professionalism in drafting high-level reports and correspondence.
  • CompTIA Security+
  • Health and Safety Certification (ISO 45001) - Certification in workplace safety management and adherence to global safety standards.
  • Certified Meeting Professional (CMP) - Key for organizing high-level meetings and conferences, with emphasis on planning and execution.
  • Certified Executive Assistant (CEA) - Apt for senior-level administrative professionals who manage executive schedules and communication.
  • Microsoft Office Specialist (MOS) - Certification in metric to demonstrate advanced proficiency in Microsoft Office tools.
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)

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