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Skills

  • Negotiating exclusive supplier deals
  • Workflow planning
  • Conflict resolution
  • Cleanliness
  • Sales team leadership and development
  • Wine Tasting Events
  • Premium wine sales strategy development
  • Customer service excellence
  • Food and wine pairing expertise
  • Customer engagement enhancement

Work Experiences

  • Collaborated with sommeliers to curate seasonal wine lists, resulting in a 73% increase in repeat business.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Organized routine and special event orders to ensure that there was enough inventory to meet projected needs.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Analyzed monthly sales reports.
  • Adjusted stock to meet consumer demands.
  • Accomplished this over one year.
  • Achieved results over several months.
  • Collaborated with marketing teams.
  • Achieved cost savings of $4.

Summaries

  • Performance-oriented and goal-oriented, with a constant desire to grow the customer base and revenue.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Within Miscellaneous, senior Wine Manager and outstanding performer in process improvement and team leadership.
  • Wine Manager is a dynamic Wine Manager with 12 years of experience in providing high-quality food services.
  • Trained in food preparation and handling, inventory management, and customer service.
  • System guests expect superior knowledge of wine, spirits, and cocktails.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 28% increase in customer engagement.
  • Wine Manager with more than 6 years of experience in food service and progressive leadership.
  • Achieved a 54% increase in wine sales.

Accomplishments

  • Revamped the wine aisle layout to improve the customer journey, resulting in a 56% boost in category sales.
  • Led the development of new POS tracking for wine sales, enabling more accurate, real-time sales data and forecasting improvements of 25%.
  • Forecasted wine purchasing needs accurately, avoiding overstock issues while ensuring demand was met resulting in a waste reduction of 59%.
  • Coordinated wine tastings and education sessions for customers, driving a 70% increase in loyalty program sign-ups.
  • Expanded online and curbside wine sales, contributing to an overall eCommerce wine sales increase of 50% in 2017.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned Six Sigma, enabling deeper knowledge of global wine production standards and enhancing procurement accuracy.
  • Introduced a loyalty program specifically for wine customers resulting in 81% increase in repeat purchases.
  • Optimized supplier lead times and order cycles, resulting in a 84% improvement in wine stock availability.
  • Built strong customer relationships through personalized wine recommendations, contributing to a 56% rise in positive service reviews.

Affiliations

  • American Medical Informatics Association
  • National Association of Social Workers
  • Freemason
  • International Wine and Food Society - Event Organizer, 2017
  • Society of Wine Educators (SWE) - Member since 2021
  • Jaycees
  • American Marketing Association
  • International Sommeliers Guild - Certified Sommelier CPA, 2022
  • Association of African American Vintners (AAAV) - Member since 2021
  • American Institute of Wine and Food - Educational Program Contributor

Certifications

  • Certified Specialist of Wine (Society of Wine Educators)
  • Certified Public Accountant
  • French Wine Scholar (Wine Scholar Guild)
  • Cisco Certified Internetwork Expert (CCIE)
  • RSA - Responsible Service of Alcohol (program)
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality and Tourism Management Professional (initiative)
  • Certified Sommelier - process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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