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Skills

  • Conflict resolution
  • Recipes and menu planning
  • Supply chain optimization
  • Department operations
  • Project organization
  • Cost controls
  • Cash reconciliation
  • Food plating and presentation
  • Workflow planning
  • Cross-functional collaboration

Work Experiences

  • Educated customers about promotions to increase sales.
  • Increased market share and earned #4 ranking by leapfrogging competitors.
  • I'm an expert baker of artisan breads and pastries.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was in charge of conducting annual performance evaluations.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Increased sales by 7% by providing purchase advice and promoting additional products.

Summaries

  • 11 years of experience in the field, with a strong desire to see the company succeed.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Fresh Food Manager with over 4 years of experience in customer service environments.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.

Accomplishments

  • Successfully led a team of 10 in completing a region-wide rollout of a fresh food quality initiative, leading to a 80% increase in customer satisfaction.
  • Negotiated favorable sourcing contracts for organic produce, reducing costs by 40% while maintaining quality standards.
  • Led the team through a successful 2023 health and safety audit, achieving a score of 4 that exceeded compliance standards by 49%.
  • Planned and executed promotional campaigns for seasonal fresh food products, leading to a revenue increase of 66% during 18 months.
  • Directed shift teams successfully during peak sales hours, improving checkout efficiency and decreasing average wait time by 14 minutes.
  • Reconciled discrepancies in supplier invoicing, saving the company $14 annually through improved purchasing controls.
  • Installed temperature monitoring systems to enhance food safety, reducing spoilage in cold storage by 65%.
  • Consistently received a 100% rate of customer satisfaction.
  • Developed a cold chain logistics strategy to maintain product freshness during transit, reducing product returns by 64% and improving delivery accuracy.
  • Recognized for outstanding customer service.

Affiliations

  • Grocery Manufacturers Association
  • Certified Food Protection Manager (CFPM) 2022
  • International Food and Beverage Management Association (IFBMA)
  • Society of Human Resource Management
  • Project Management Institute
  • Association for Retail Technology Standards (ARTS)
  • Freemason
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Retail Management Institute (RMI)

Certifications

  • Certifications in Fresh Foods/Perishable Food Operations Program
  • Risk Management and Compliance in Food Retail Certification
  • Certified Foodborne Outbreak Investigator
  • Certified Food and Safety Handler (CFSH)
  • CompTIA A+ Technician
  • ServSafe Food Protection Manager Certification
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Food Allergen Awareness Certification
  • Certified Grocery Specialist (CGS)
  • Food Waste Reduction and Sustainability Certification

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