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Skills

  • Team Leadership
  • Standard equipment
  • Operational improvement
  • Public speaking
  • Inventory management
  • Strong verbal communication
  • MS Office
  • Strategic problem-solving
  • Relationship development
  • Business Administration

Work Experiences

  • Sought advice.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Made a proposal
  • Established
  • Managed
  • Solved
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Successfully managed my business to consistently achieve at least 12% of my annual goals.

Summaries

  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Franchise Owner is articulate and driven to succeed.
  • Franchise Owner with 16 years of successful strategic planning and process improvement experience.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Ambitious
  • Focused on customer service

Accomplishments

  • Designed a comprehensive training program, reducing employee onboarding time from 16 weeks to 8 weeks while maintaining operational excellence.
  • Enhanced franchise brand visibility with a localized social media strategy, resulting in 47% increase in engagement and a 57% boost in sales.
  • Led a franchise expansion strategy resulting in 14 new locations over the past year, achieving 23% annual revenue growth.
  • Utilized data-driven decision-making to amplify sales by 7, leveraging customer insights and purchase trends.
  • Created a high-performing regional training system, reducing franchisee training time by 9 weeks and increasing retention rates by 22%.
  • Integrated business technologies to automate reporting processes, reducing admin time by 78% and improving decision-making analytics.
  • Lowered operating expenses by 83% by implementing energy-efficient practices and renegotiating vendor contracts.
  • Reduced supply chain disruptions by 28% through the establishment of key vendor relationships and improved logistics.
  • Developed a systemized compliance audit protocol that achieved 41% adherence to both operational and financial guidelines across 18 franchises.
  • Negotiated exclusive distribution deals that increased product availability by 79% and secured better pricing for franchisees.

Affiliations

  • Marketing Executives Networking Group
  • American Management Association (AMA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Young Entrepreneurs Council (YEC)
  • Institute of Certified Franchise Executives (ICFE)
  • Harvard Business School Alumni Association Seattle
  • eCommerce Professionals Association (EPA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute

Certifications

  • Finance for Non-Financial Managers - initiative
  • Entrepreneurship Development Program Certificate - program
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Advanced Negotiation Strategies - initiative
  • CompTIA Network+
  • Certified Retail Manager (CRM) – method
  • Digital Marketing Strategy Certificate - standard
  • Excel for Business Analysts - program

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