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Skills

  • Account development
  • Team Leadership
  • Relationship development
  • Conflict resolution
  • Document scanning
  • Staff development
  • Business operations
  • Clerical support
  • Operational improvement
  • Market research

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Had planned ahead.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Raised the stakes.
  • Successfully led key projects that yielded a procedure.
  • Was in charge of all payroll, business planning, and marketing for 7 franchise locations across Boston.
  • Identified
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Recommendation

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Fluent in both English and Spanish.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dependable
  • Franchise Owner is articulate and driven to succeed.
  • Bringing 10 years of industry experience to Northwind, and ready to take on a challenging, growth-oriented role.
  • Pragmatic
  • Adaptable, tenacious, and capable project manager with over 6 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Professional with over 2 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Exceeded revenue targets by 82% by launching customer-centric campaigns paired with effective local-area marketing.
  • Increased franchise profitability by 83% through targeted cost-saving initiatives and improved operational efficiencies.
  • Collaborated with team of 7 in the development of category.
  • Utilized data-driven decision-making to amplify sales by 7, leveraging customer insights and purchase trends.
  • Designed and rolled out a continuous improvement process for program, reducing customer complaints by 43%.
  • Achieved 32% year-over-year revenue growth by focusing on customer retention programs and personalized offerings.
  • Strategized and led an initiative to increase digital sales by 60% through the optimization of the franchise’s e-commerce platform.
  • Created a high-performing regional training system, reducing franchisee training time by 9 weeks and increasing retention rates by 22%.
  • Led a consultation program for struggling franchisees, resulting in a 84% increase in overall franchisee success rate.
  • Rewarded with a Lean for exceptional leadership and contribution to franchise operations in 2015.

Affiliations

  • Chamber of Commerce Columbus
  • Harvard Business School Alumni Association Seattle
  • American Business Women's Association (ABWA)
  • Certified Public Accountant (CPA) Franchise Specialist Network
  • Project Management Institute
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Institute of Certified Franchise Executives (ICFE)
  • Society of Women Engineers
  • International Franchise Association (IFA)

Certifications

  • First Aid/CPR Certified
  • Franchise Compliance Training - category
  • Marketing Analytics Professional Certification - standard
  • Salesforce
  • Association for Project Management (APM)
  • Financial Analysis for Decision Making - process
  • ServSafe
  • Certified Franchise Executive (CFE) - framework
  • Certified ScrumMaster (CSM) - ScrumAlliance
  • Certified Business Franchise Leader - program

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