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Skills

  • Problem resolution
  • Electronic Health Records (EHR) system proficiency
  • Conducting fittings
  • Operational improvement
  • HIPAA compliance
  • Regulatory compliance
  • MS Office
  • Inventory management for optometric instruments
  • Contact lens ordering and distribution
  • Attention to detail

Work Experiences

  • Attended professional development workshops to maintain Lean and stay updated on the latest optometric technologies.
  • Administered pretesting procedures for over 15 patients daily, including visual acuity, tonometry, and autorefraction.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Collaborated with optometrists to ensure accurate patient data collection and efficient workflow, reducing appointment wait times by 68%.
  • Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories.
  • Assisted in the training and supervision of junior technicians, raising team efficiency and fostering a collaborative work environment.
  • Assisted in refining diagnostic accuracy.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Calibrated and maintained exam room equipment, ensuring operational reliability and reducing downtime by 31%.
  • Achieved this across 4 platforms.

Summaries

  • Conducted timely patient pretesting.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Assisted optometrists in delivering high-quality patient care.
  • Adept at performing specialized vision tests.
  • Achieved a 79% boost in productivity.
  • Certified Optometric Technician with a strong focus on minimizing appointment delays and maximizing care delivery through timely patient pretesting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Adept at training new team members.
  • Conducted personalized patient consultations.
  • Collaborative team player.

Accomplishments

  • Assisted optometrists with high-precision diagnostic tests such as visual field analysis and OCT, improving exam efficiency by 82% and reducing patient wait times.
  • Monitored and checked patients for adverse reactions post-dilation, improving post-exam care protocols and contributing to a 74% increase in patient satisfaction.
  • Conducted pre-testing, including visual acuity tests and auto-refractor measurements, improving patient diagnostics timeframe by 84%.
  • Executed advanced contact lens fitting and adjustments for patients with irregular corneas, successfully improving patient comfort and visual clarity in 27% of cases.
  • Supported the optometry team in fitting and instructing new contact lens wearers, leading to 28% fewer follow-up visits due to improper use.
  • Championed a loyalty program for returning patients, resulting in a 74% increase in patient retention over 2017.
  • Coordinated with marketing and sales practitioners to develop patient referral programs, resulting in a 58% increase in new patients over 2020.
  • Implemented a new system for organizing and restocking diagnostic instruments, reducing test preparation times by 13 minutes per appointment.
  • Successfully coordinated with external labs to expedite prescription orders, reducing turnaround times by 7 days and improving overall patient satisfaction.
  • Administered eye exams and performed lens refraction measurements for patients, contributing to the early detection of eye conditions in 11 patients a month.

Affiliations

  • American Academy of Optometry (AAO) Continuing Education
  • Association for Supply Chain Management (APICS)
  • State Board for Optometry Examination
  • Rotary International
  • Member of the Contact Lens Society of America
  • Association for Computing Machinery
  • International Institute for Eye Health
  • Member of the Council of Optometric Patient Care Advocates
  • Jaycees
  • Medical Society of the State of Boston

Certifications

  • Optician Certification by American Board of Opticianry (ABO)
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Access Manager (CHAM) from National Association of Healthcare Access Management (NAHAM)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Ophthalmic Medical Technologist (COMT) by Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Certified Paraoptometric Coder (CPOC) from American Optometric Association (AOA)
  • Certified Ophthalmic Surgical Assistant (COSA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Salesforce
  • Health Insurance Portability and Accountability Act (HIPAA) Certification by Brightline

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