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Skills

  • Marketing strategy
  • Bulk purchasing negotiations
  • B2B client relationships
  • Cost reduction strategies
  • Digital tools for installation scheduling
  • Client communication and updates
  • Energy-efficient product sales
  • CRM data analysis for business decisions
  • Competitive market analysis for installation services
  • Large-scale project coordination

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved results within 2021.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Was in charge of coordinating installations, as well as reviewing and completing related paperwork.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved 77% on-time delivery for SAP.
  • Achieved a customer satisfaction rate of 46%.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved preferred-status pricing.

Summaries

  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.
  • Installed Sales Coordinator with 15 years of sales, customer service, and home improvement experience seeking a Install Sales Manager position.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Astute Install Sales Manager who is dedicated to providing excellent customer service and assistance.
  • Achieved 80% repeat business.
  • Install Sales Manager with 3 years of experience supervising employees in standard environments.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Clear understanding of project management and performance reporting as well as project management training.

Accomplishments

  • Managed a portfolio of installation projects valued at over $12, consistently exceeding sales targets by 47% in 2020.
  • Increased overall team sales performance by 68% through the introduction of KPI-based incentive programs.
  • Successfully executed installation sales negotiations leading to a 20% growth in annual revenue.
  • Utilized data analytics from CRM systems to streamline client outreach, improving lead conversion rates by 79%.
  • Improved the prioritization framework for key clients, which led to a reduction in sales cycle times by 58%.
  • Resolved customer concerns in under 3 hours by acting as a liaison between installation teams and clients, boosting satisfaction ratings by 57%.
  • Consistently met or exceeded installation sales quotas, bringing in $17 in revenue over 14 months.
  • Increased team effectiveness by conducting monthly training sessions specific to installation service upselling and cross-selling techniques.
  • Reduced installation response times by an average of 14, increasing overall customer satisfaction by 19%.
  • Leveraged bulk purchase negotiation tactics to secure up to 33% discounts on equipment, increasing profitability in key projects.

Affiliations

  • National Sales Network (NSN)
  • Construction Management Association of America (CMAA)
  • Jaycees
  • Construction Specifications Institute (CSI)
  • Sales Management Association (SMA)
  • Project Management Institute
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Toastmasters

Certifications

  • Certified Sales Recruitment Manager - Cedar Works
  • Certified Residential/Commercial Installer - Jira - Brightline
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Salesforce Certified Sales Cloud Consultant
  • Certified Installation Manager (CIM) – Summit Group
  • ISO 9001 Certification for Installations/Service Projects - Vantage
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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