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Skills

  • Customer satisfaction improvement
  • Cost reduction strategies
  • CRM data analysis for business decisions
  • Database management
  • Installation scheduling
  • Energy-efficient product sales
  • Relationship building and management
  • Order management system knowledge
  • Competitive market analysis for installation services
  • Installed sales paperwork

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Taught newly hired Install Sales Managers how to upsell using cross-functional collaboration and budget management, boosting job expertise within two years.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Achieved a 83% reduction in appointment overlap.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Was in charge of coordinating installations, as well as reviewing and completing related paperwork.
  • Organized materials and staged items in preparation for the installer's arrival.
  • Achieved 21% higher close rates across the team.
  • Educated customers about promotions to increase sales.

Summaries

  • Clear understanding of project management and performance reporting as well as project management training.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Accomplished Install Sales Manager with a deep understanding of installation project management and revenue-focused sales strategies. Increased customer satisfaction by 36% through implementation of real-time communication channels and project tracking tools.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Install Sales Manager is a multi-talented Install Sales Manager who is consistently rewarded for planning and operational improvements.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved 40% growth in installation revenue.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Client-facing professional with a positive attitude and expertise in budget management and risk assessment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Improved the prioritization framework for key clients, which led to a reduction in sales cycle times by 58%.
  • Won a competitive bid for a multi-year, installation project valued at $3, further positioning the firm as an industry leader.
  • Increased overall team sales performance by 68% through the introduction of KPI-based incentive programs.
  • Trained 18 new hires in sales and installation coordination, enhancing alignment between sales and operational teams.
  • Generated $10 in revenue by launching a successful promotional strategy that highlighted exclusive installation packages.
  • Secured exclusive rights to install Jira, differentiating the company from competitors and increasing sales by 47%.
  • Designed and launched a client loyalty program focused on post-installation services, generating a 55% increase in repeat business.
  • Resolved customer concerns in under 3 hours by acting as a liaison between installation teams and clients, boosting satisfaction ratings by 57%.
  • Managed a portfolio of installation projects valued at over $12, consistently exceeding sales targets by 47% in 2020.
  • Successfully executed installation sales negotiations leading to a 20% growth in annual revenue.

Affiliations

  • National Association of Women in Construction (NAWIC)
  • International Facility Management Association (IFMA)
  • Construction Management Association of America (CMAA)
  • International Sales and Marketing Association (ISMA)
  • Society of Human Resource Management
  • American Marketing Association
  • Associated Builders and Contractors (ABC)
  • Toastmasters
  • North American Building Material Distribution Association (NBMDA)
  • National Sales Network (NSN)

Certifications

  • Executive Program in Strategic Sales Leadership - Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Installer - Microsoft Excel - Northwind
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Lean Six Sigma Green Belt Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Ads Certification (Sales Focus) - Google
  • Salesforce
  • Google Certified Professional Cloud Architect

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