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Skills

  • High-volume claims processing
  • Supervision
  • Customer service
  • Cross-functional team coordination
  • Data analysis
  • Time management and prioritization
  • Business operations
  • Familiarity with insurance regulations and compliance
  • Adaptability in high-pressure situations
  • Insurance policy interpretation

Work Experiences

  • Assisted homeowners in understanding complex policy terms.
  • Achieved a 50% improvement in customer knowledge retention.
  • Decreased error rates by 72%.
  • Cut down claims processing delays by 31% days on average.
  • Conducted in-depth policy reviews with homeowners to ensure comprehensive understanding of coverage options, leading to a 54% improvement in customer knowledge retention.
  • Conducted effective negotiations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted thorough on-site damage assessments, producing detailed reports that resulted in a 22% increase in claims accuracy.
  • Achieved a 43% reduction in complaints.
  • Consistently closed claims within 10 days.

Summaries

  • Accomplished at working under pressure.
  • To deliver information to policyholders, makes use of well-developed communication skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Closed claims within 9 days.
  • Costs were consistently reduced while profits were increased.
  • Consistently reduced claim processing delays by 49% days.
  • Creative problem-solver.
  • Collaborates effectively with external repair specialists to ensure accurate claim settlements, leading to a 43% increase in homeowner satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to a 51% boost in department efficiency.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully managed 12 property damage cases post-method, maintaining 31% average customer satisfaction rating.
  • Coordinated with external vendors to settle repair costs, leading to a 22% reduction in contentious contractor negotiations.
  • Trained junior staff on damage identification techniques, contributing to an overall accuracy improvement of 46% in initial claim estimates.
  • Consulted with cross-functional teams during high-volume natural disaster claims, resulting in an expedited closure rate up by 20%.
  • Achieved 29% cost savings by negotiating with contractors for repair bids that were aligned with damage scope assessments.
  • Led post-disaster inspection teams to handle category-related claims, streamlining claims resolution time by 5 days.
  • Analyzed damage assessments for high-volume cases, reducing the backlog from 7 weeks to 5 days.
  • Created and maintained relationships with contractors and vendors that resulted in 5% quicker repair timelines and fewer disputes.
  • Documented and resolved framework which led to method.

Affiliations

  • Society of Women Engineers
  • Xactimate Proficiency Certification by system
  • National Society of Professional Insurance Investigators (NSPII)
  • National Flood Insurance Program (NFIP) Certification
  • American Association of Insurance Services (AAIS)
  • Property Liability Research Bureau (PLRB)
  • The Institutes for Risk and Insurance Knowledge Group
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Institute of Certified Loss Adjusters

Certifications

  • FEMA National Incident Management System (NIMS) Certification
  • Commercial Claims Specialist (CCS) – Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Complete Property Appraisal Credential (CPAC) – Beacon Labs
  • HAAG Residential Roofing Inspector Certification
  • Google Certified Professional Cloud Architect
  • Certified Residential Adjuster (CRA) – Brightline
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Flood Insurance Adjuster Certification – Georgia

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