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Skills

  • Staffing and scheduling
  • Data entry
  • Interpersonal and written communication
  • Complaint resolution
  • Vendor relationship management
  • Conflict resolution
  • Data analysis
  • User interface understanding
  • Business partnership development
  • Product testing

Work Experiences

  • Reduced customer service complaints by 10% by devising new methods of resolution.
  • Category helped me achieve $152,000.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Created budgets and prepared quotes for new products and services.
  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Worked with finance companies to find the best financing options for my clients.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Welcomed new members and established and updated memberships in Ironclad Systems method programs.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • Achieved 37% growth in annual new memberships.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • Commended for cutting operating costs by 8% and supervising 12 employees, including sourcing, interviewing, and hiring.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Member Services Manager and outstanding performer in vendor management and team leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Created
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Streamlined
  • Collaborated with framework to integrate data analytics, which resulted in a data-driven approach to improving member experiences and driving 48% growth.
  • Collaborated with team of 6 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and conducted 7's worth of staff training sessions, enhancing team efficiency by 84% and reducing service delivery time by 29%.
  • Displayed strong cross-functional leadership by coordinating with other departments to deliver metric, enhancing efficiency by 76%.
  • Researched
  • Proposed

Affiliations

  • Online Community Management Association (OCMA)
  • Lions Club
  • Association of Information Technology Professionals
  • Customer Retention and Service Leadership Forum (CRSLF)
  • Association of Membership Service Providers (AMSP)
  • Membership & Association Professionals Network
  • American Management Association (AMA)
  • Human Resource Certification Institute (HRCI)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals

Certifications

  • Digital Marketing Professional Certification - framework
  • Certificate in Pricing Strategy Optimization - system
  • ServSafe
  • CMP (Certified Meeting Professional) - standard
  • CompTIA A+ Technician
  • Certified Fund Raising Executive (CFRE) - method
  • Advanced Email Marketing Certification - standard
  • Project Management Professional (PMP) - category
  • Project Management Professional (PMP)
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association

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