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Skills

  • Mail handling
  • Data entry and database management using Power BI
  • First Aid/CPR
  • Mentoring and training junior administrative staff
  • Bookkeeping
  • Ability to adapt to fast-changing priorities
  • Document filing and retrieval systems optimization
  • Implementation of new office technologies and software
  • Efficient inquiry handling and ticketing systems
  • Communications

Work Experiences

  • Developed a filing protocol for records.
  • Contributed to improving client satisfaction by 59% through enhanced inquiry handling and detailed follow-ups.
  • Attended by 5 guests.
  • Organized and prepared system reports for submission to Office Agents using initiative and metric data.
  • Created training manuals for ServiceNow.
  • Assisted in development of a cloud-based document-sharing system.
  • Completed bi-monthly supply audits, preventing any shortages in office materials and cutting waste by 59%.
  • Achieved results within three years of onboarding.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assisted in development and roll-out of a cloud-based document-sharing system, improving accessibility for cross-departmental use.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Within Miscellaneous, senior Office Agent and outstanding performer in workflow optimization and performance reporting.
  • Analytical Office Agent experienced in developing Excel-based reports and performance tracking systems, optimizing decision-making processes for management.
  • Individual with data analysis who is active and well-educated.
  • Office Agent is a multi-talented Office Agent who is consistently rewarded for planning and operational improvements.
  • Adaptable Office Agent skilled in travel logistics for 2 executives, ensuring complication-free itineraries while maintaining cost-conscious planning.
  • Capable Office Agent with 7 years of process office support experience.
  • Collaborated with vendors to save the company $4 annually on supply costs.
  • Uses data analysis and project management skills to run an efficient office.
  • Aims to enhance client satisfaction.

Accomplishments

  • Generated and distributed company-wide memos, improving internal communication consistency.
  • Analyzed department expense reports, identifying cost-saving initiatives that resulted in savings of over 8 annually.
  • Coordinated logistics for off-site retreats and events, achieving seamless execution and within-budget delivery.
  • Implemented a document tracking system, achieving 49% greater accuracy in document retrieval process.
  • Managed accounts payable and receivable using Workday, ensuring timely payments and 27% error reduction.
  • Implemented a digital invoicing system that facilitated faster processing of client billings by 2 days.
  • Organized and distributed incoming mail, maintaining confidentiality and reducing distribution errors by 44%.
  • Developed a new filing system to archive client records, enhancing data retrieval efficiency for over 2 records.
  • Assisted in organizing company events and meetings, ensuring on-time execution and a 37% attendee satisfaction rate.
  • Created comprehensive reports and dashboards using Microsoft Excel, streamlining quarterly financial reviews.

Affiliations

  • Member, International Customer Management Institute (ICMI)
  • Participant, Microsoft Office Specialist (MOS) Certification Program
  • Certifications, Certified Administrative Professional (CAP) through IAAP
  • Lions Club
  • Member, Office Management Professionals Association of Phoenix
  • Completed, Cloud-Based Office Management Certification, 2024
  • Jaycees
  • Affiliate, Project Management Institute (PMI) Seattle Chapter
  • Freemason
  • Volunteer, Job Placement Assistance Program via Austin Workforce Center

Certifications

  • Certified in Production and Inventory Management (CPIM) from APICS
  • Certified Expense Reporting Professional - offered by the Global Business Travel Association (GBTA)
  • Document Control Certification - from category
  • Certified Administrative Professional (CAP), from the International Association of Administrative Professionals (IAAP)
  • Salesforce
  • Certified in Data Privacy Solutions Engineering (CDPSE) - from ISACA
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt Certification - issued by framework
  • Project Management Professional (PMP)

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