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Skills

  • CRM Systems
  • Safety measures
  • Team collaboration
  • Multi-Task Management
  • Contract auditing
  • Process improvement
  • Communications
  • Accounts payable/receivable
  • Positive learning process
  • Excellent communication

Work Experiences

  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Ensured
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Guided
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Won
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had planned ahead.
  • Made a proposal

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Customer service specialist with 10 years of framework experience who is dedicated and detail-oriented.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Excellent organizational and task-management skills. Service-oriented.
  • Fluent in both English and Spanish.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Adaptable, tenacious, and capable project manager with over 14 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Played a key role in a project to upgrade all cleaning equipment, resulting in a 36% increase in operational efficiency.
  • Trained 10 new staff members on proper cleaning techniques and safety protocols, improving efficiency and reducing onboarding time by 27% weeks.
  • Led the housekeeping aspect of large-scale hotel upgrades, ensuring minimal disruption to guests and successfully meeting our renovation deadlines.
  • Documented and resolved metric which led to initiative.
  • Reduced linen waste by 28% through careful inventory management and timely identification of laundering needs.
  • Led a team-wide initiative to reorganize storage areas, improving supply retrieval time by 75% and ensuring quick responses to guest requests.
  • Played an integral role in reducing energy consumption by 65% as part of the hotel's energy efficiency initiative, maintaining comfort for guests.
  • Recognized trends in guest requests and proactively stocked extra items, cutting response-times for guest inquiries by 18 minutes on average.
  • Collaborated with team of 12 in the development of process.
  • Implemented a structured deep-cleaning schedule for high-traffic areas, reducing cleaning-related guest complaints by 83%.

Affiliations

  • Indoor Air Quality Association (IAQA)
  • Professional Housekeepers Association
  • Society of Women Engineers
  • Freemason
  • American Cleaning Institute (ACI)
  • Local Chamber of Commerce Hospitality Committee
  • International Facility & Property Management Association
  • Association for Linen Management (ALM)
  • American Hotel & Lodging Association (AHLA)
  • American Society of Safety Professionals

Certifications

  • ServSafe Certification for Housekeeping and Hotel Operations – 2020
  • CPR, AED, and First Aid Certification - Meridian, 2021
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Operations Specialist (CEOS) – method, 2020
  • Bilingual Hotel Staff Language Proficiency Certification – Spanish, 2023
  • Certified Hospitality and Housekeeping Professional (CHHP) – Beacon Labs
  • Hotel Venue Safety and Security Certification – Northwind
  • Preventative Maintenance in Hospitality Training – Ironclad Systems, 2015
  • Bloodborne Pathogens Safety Certification - Northwind
  • Certified Business Analysis Professional (CBAP)

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