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Skills

  • Rebuilding engines
  • Inventory auditing
  • After-service follow-up and client communication
  • Business operations
  • Process improvement
  • Calibrating systems
  • ASE-certified technician (replace if not applicable)
  • Managing parts
  • Electrical and computer system troubleshooting
  • Customer service

Work Experiences

  • Collaborated with service advisors.
  • Achieved 11% quicker turnarounds for customers.
  • Consistently beat monthly service revenue targets by 83% through efficient repair processes and effective cross-selling of services.
  • Analyzed repair trends.
  • Completed over 9 vehicle inspections and repairs.
  • Consistently achieved 67% customer satisfaction.
  • Achieved certification in PMP which allowed me to specialize in Jira diagnostics and increase the shop's service line.
  • Consistently achieved 15% customer satisfaction through timely communication, attention to detail, and professional service.
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Experienced Automotive Technician with 14+ years of experience in vehicle restoration, diagnostics, and interior detailing.
  • Auto Service Technician is a multi-talented Auto Service Technician who is consistently rewarded for planning and operational improvements.
  • Apprentice mechanics benefit from excellent leadership and mentoring skills.
  • Auto Service Technician focused on preventive maintenance planning.
  • Accomplished Auto Service Technician with 16 years of experience in diagnosing and repairing complex automotive systems, consistently achieving customer satisfaction rates above 70% %.
  • Collaborated with parts suppliers.
  • Achieved consistent customer satisfaction ratings above 70%.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted consistent after-service check-ins.

Accomplishments

  • Increased service center profitability by analyzing repair trends, prioritizing high-margin tasks, and driving a 47% increase in annual revenues.
  • Calculated and processed customer quotes with a 61% accuracy rate, ensuring transparency and trust in service offerings.
  • Collaborated with a cross-functional team to streamline parts ordering systems, saving the business an average of 2 a month in excess inventory.
  • Proficiently processed automotive warranty repairs, ensuring compliance with manufacturer guidelines and minimizing claim rejection rates.
  • Achieved ITIL which enabled handling of advanced hybrid vehicle systems, contributing to a 73% growth in hybrid vehicle service and repair revenue.
  • Effectively managed up to 6 concurrent service orders while maintaining a customer satisfaction rate of 54% or higher.
  • Enhanced the installation and calibration of automotive software updates for 16 distinct vehicle makes and models, improving system performance.
  • Reduced customer repair wait-time by 18%, contributing to increased customer satisfaction and positive feedback.
  • Completed specialized training in Workday which increased my efficiency in diagnosing category by 17%.
  • Performed high-quality vehicle inspections and visual checks, detecting common engine and suspension issues early, reducing costly repairs by 29%.

Affiliations

  • Tire Industry Association (TIA)
  • American Medical Informatics Association
  • Automotive Service Association (ASA)
  • Toastmasters
  • Automotive Service Professionals Network (ASPN)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • National Automotive Parts Association (NAPA)
  • Environmental Protection Agency Automotive Repair Certification (EPA)

Certifications

  • Light-Duty Diesel Engine Performance Certification
  • Automotive Technology Certificate – program
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Electric and Hybrid Vehicle Engineering
  • Certificate in Computerized Alignment Operations
  • Safety Standards Inspection License
  • Certified Business Analysis Professional (CBAP)
  • ASE A7 Heating & Air Conditioning Certification
  • Multilingual Automotive Service Communication Certificate - Portuguese
  • ASE Certification in Electrical/Electronic Systems

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