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Skills

  • MS Office
  • CSS
  • Task prioritization
  • Customer Support Resolution
  • Process improvement
  • Problem resolution
  • Data Reporting and Visualization
  • Bounce rate reduction strategies
  • Front-End Development Collaboration
  • Business operations

Work Experiences

  • Collaborated with product to optimize website flow, improving user retention by 58% over a one year period.
  • Automated routine website maintenance tasks.
  • Achieved growth of 47%.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of the method branch websites.
  • Completely updated and redesigned the user experience for the Miscellaneous company website.
  • Conducted routine audits.
  • Looked for industry trends on social media and through online sources.
  • Administered ongoing website updates.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Collaborated with development teams to redesign key site elements, resulting in a 36% boost in mobile traffic and an enhanced user experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analyzed traffic trends.
  • Within Miscellaneous, senior Website Assistant and outstanding performer in vendor management and cross-functional collaboration.
  • Webmaster with an in-depth knowledge of modern coding languages and digital design.
  • Collaborated on UI/UX strategy.
  • Achieved a 42% lift in user interaction.
  • 16 years of experience working with process and initiative as a creative webmaster.

Accomplishments

  • Designed and implemented structured data for SEO, improving rich snippet display rates by 41%.
  • Improved web accessibility compliance, helping the website meet WCAG 2.1 guidelines and increasing accessibility scoring by 67%.
  • Reduced bounce rates after identifying broken links during audits, with improvements leading to a 40% decrease.
  • Audited web content for SEO optimization, resulting in a 55% increase in organic traffic month over month.
  • Assisted in keyword research for blog posts, resulting in a 65% growth in blog traffic.
  • Resolved product issue through consumer testing.
  • Monitored for website downtime using SAP, ensuring 66% uptime compliance.
  • Automated routine tasks using Salesforce, saving 17 hours per week on frequent content updates.
  • Documented and resolved method which led to framework.
  • Ensured full website responsiveness via testing across 9 devices, increasing mobile traffic by 66%.

Affiliations

  • Jaycees
  • American Institute of Graphic Arts (AIGA)
  • American Marketing Association
  • International Council of Nurses
  • World Wide Web Consortium (W3C)
  • Project Management Institute
  • National Association of Photoshop Professionals (NAPP)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Association for Computing Machinery

Certifications

  • Certified Internet Webmaster (CIW) Advanced HTML5 and CSS3 Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Web Development Professional (CWDP) - Harbor & Co.
  • Confluence Fundamentals Certification - Asana
  • Responsive Web Design Certification — Cedar Works
  • Salesforce
  • First Aid/CPR Certified
  • Adobe Certified Expert (ACE) in Photoshop
  • Moz Academy SEO Essentials Certification
  • Search Advertising Certification - Google Ads

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