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Skills

  • Task prioritization
  • HTML/CSS Knowledge
  • Copywriting for Web Content
  • Customer service
  • Content Management Systems (CMS) Expertise
  • MS Office
  • Documentation and User Manuals
  • Migrating Content to New Platforms
  • Budgets
  • Process improvement

Work Experiences

  • Boosted account creation by 18%.
  • Administered ongoing website updates.
  • Administered ongoing website updates including banners, images, and copy for initiative-specific campaigns.
  • Achieved a 61% reduction in abandoned searches.
  • Collaborated with developers and designers.
  • Boosted mobile traffic by 74% in 2022.
  • Assisted in the creation of customer surveys integrated into the website, gathering actionable insights that led to a 48% product improvement.
  • Created graphics for the website's layout and decoration.
  • Aligned with category.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated on UI/UX strategy.
  • Quick thinker with a knack for solving complex problems and designing in minute detail.
  • Achieved a measurable boost to key user metrics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at managing scheduling for eCommerce platforms.
  • Client-focused Website Assistant.
  • Analyzed traffic trends.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with design teams.

Accomplishments

  • Addressed cross-browser compatibility issues for 2 different browsers, improving user experience consistency.
  • Ensured full website responsiveness via testing across 9 devices, increasing mobile traffic by 66%.
  • Analyzed user feedback to implement UX improvements, increasing overall user satisfaction scores by 19%.
  • Regularly checked website for speed performance issues using tools like Power BI, reducing load times by 38% seconds.
  • Improved internal communications by developing and distributing training guides on the use of Asana systems.
  • Assisted in managing website layouts and content updates, ensuring project deadlines were met 15% of the time.
  • Monitored daily website traffic analytics and reported trends, improving session durations by 70%.
  • Audited web content for SEO optimization, resulting in a 55% increase in organic traffic month over month.
  • Improved web accessibility compliance, helping the website meet WCAG 2.1 guidelines and increasing accessibility scoring by 67%.
  • Collaborated with graphic designers and copywriters to create visually appealing landing pages, increasing CTR by 23%.

Affiliations

  • World Organization of Webmasters (WOW)
  • Association for Information Systems (AIS)
  • Web Analytics Association (WAA)
  • International Association of Accessibility Professionals (IAAP)
  • Society of Women Engineers
  • Toastmasters
  • Digital Analytics Association (DAA)
  • International Association of Administrative Professionals
  • Usability Professionals' Association (UPA)
  • Search Engine Marketing Professionals Organization (SEMPO) - for website optimization

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • JavaScript Developer Certification - Northwind
  • Certified Public Accountant (CPA)
  • HTML5 and CSS3 Professional Certification - Salesforce
  • Certified Usability Analyst (CUA) – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • A/B Testing Mastery Certification - Summit Group
  • Confluence Fundamentals Certification - Asana
  • ServSafe
  • Responsive Web Design Certification — Cedar Works

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