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Skills

  • Standard equipment
  • Live Performance Support
  • Contract Negotiation and Vendor Management
  • Team building
  • Creative problem-solving
  • Client communication and collaboration
  • Budgetary Forecasting
  • Program direction
  • Relationship development
  • Crisis management

Work Experiences

  • Cut wait times by 18 minutes.
  • Consistently met event timelines.
  • Decreased on-site incidents by 34%.
  • Cut setup time by 50%.
  • Achieved 29% audience growth.
  • Built successful collaborations with process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Collaborated with high-profile clients.
  • Achieved 23% improvement in customer satisfaction year-over-year.

Summaries

  • Show Coordinator is a gifted professional with a 2-year career.
  • Costs were consistently reduced while profits were increased.
  • Accomplished at supervising multi-department teams during events, reducing on-site incidents by 69% by enforcing comprehensive safety protocols.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 40% boost in overall engagement.
  • Cut planning time by 4 hours per show.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advanced skills in stakeholder management.
  • Attracted 9% more participants than anticipated.
  • Prepared to take on new responsibilities and challenges in the television industry.

Accomplishments

  • Coordinated live show schedules for procedure events featuring 18 participating acts or speakers, ensuring each segment adhered to strict timelines.
  • Developed crisis management plans for emergency situations during events, which cut response times by 69% and minimized attendee disruption.
  • Documented and resolved framework which led to standard.
  • Steered project meetings to align the show content and design process with client objectives, resulting in a 72% increase in client satisfaction.
  • Directed the load-in, execution, and load-out for 9 large-scale concerts, achieving an event setup delay reduction of 22%.
  • Annually scheduled, planned, and executed 10 corporate events, exceeding projected attendance by 32%.
  • Successfully upgraded procedure events from on-site to virtual formats during COVID-19, retaining 62% of the original attendee list.
  • Handled all logistics and scheduling for 12-day events at Atlanta, ensuring each program element ran without delay.
  • Led cross-functional meetings between technical, marketing, and performance teams to ensure the flawless execution of initiative across 6 venues.
  • Orchestrated site-specific safety drills and emergency response plans during large-scale events, significantly improving readiness and reducing incident response times.

Affiliations

  • Member of the Event Safety Alliance (ESA)
  • Association for Computing Machinery
  • International Council of Nurses
  • Rotary International
  • Freemason
  • Association of Arts Administration Educators (AAAE) Supporter
  • American Marketing Association
  • International Association of Venue Managers (IAVM) Participant
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Certified Fundraising Executive (CFRE) from CFRE International
  • SHRM Certified Professional (SHRM-CP)
  • Certified Trade Show Marketer (CTSM) by Exhibitor Group
  • Certified Hospitality Sales Professional (CHSP) from American Hotel & Lodging Educational Institute
  • Contract Negotiation and Management Specialization from Beacon Labs
  • Diversity, Equity and Inclusion in Event Planning Certification from SAP
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Management Hybrid Specialist (EMHS) from Meridian

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